CH-Genius (m/f/x) - Jobs at Apple (CH)
Key information
- Publication date:06 January 2024
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Bar
Job summary
Join Apple Retail, where expertise meets passion for amazing experiences. Enjoy a collaborative and inclusive environment that values diversity.
Tasks
- Deliver exceptional service while solving technical issues for customers.
- Mentor team members and maintain knowledge of Apple products.
- Assist in diagnosing hardware and software problems effectively.
Skills
- Experience in technical support or customer service is essential.
- Strong problem-solving abilities and communication skills.
- Ability to work collaboratively in a diverse team.
Is this helpful?
At Apple Retail, the best of Apple comes together. We bring our expertise and experience so that people can do what they love – and we offer them an experience that is unique to Apple. At Apple, we share responsibility for creating an inclusive environment and fostering a corporate culture where everyone feels they belong and wants to give their best.
As a Genius employee, you not only bring your extensive technical problem-solving skills but also inspire customers with our products and services. You ensure an exceptional service experience and show our customers how to make the most of their Apple products and services. As a Genius employee, you inform customers about repair options and Apple offers and perform all product repairs available in the store.
You restore customers' trust in our products and demonstrate the high service and support standards that distinguish our retail stores. As a role model for outstanding service, you support your team members as a mentor and trainer.
You keep your comprehensive knowledge of all Apple products and services as well as repair processes and procedures at the Genius Bar up to date to support efficient, first-class repairs.
You provide friendly, empathetic support to customers who need help with Apple products or software. For this, you use all the tools and resources available to you at Apple.
You diagnose problems with Apple hardware and software, fix them, and address service concerns.
You offer Apple customers outstanding service by learning more about their needs, recognizing ownership opportunities, presenting products and services, and introducing them to different purchasing options.
Together with the team leaders, you identify recurring repair issues and other customer service concerns to provide appropriate feedback to Apple.
Based on your knowledge of hardware and software components, you determine the cause of technical problems and share your knowledge with the team.
For Genius Bar team members, you are a mentor, contact person, and positive role model.
You support leadership in finding timely solutions for customer escalations.
You take on additional tasks as needed, including supporting customer activities on and off the floor.
You contribute to an inclusive environment by respecting differences and being open to learning new things.
You live inclusion and diversity every day as core values of Apple.
