Customer Service Employee (m/f/d)

Basel

Key information

Publication date:24 September 2025
Workload:100%
Place of work:Basel

Job summary

Join Manor in Basel for a festive customer service role! Experience a vibrant holiday atmosphere while working with a supportive team.

Tasks

Handle customer queries and complaints, providing quick solutions.
Ensure comprehensive advice across our offline and online offerings.
Assist with E-Shop orders and returns for an enhanced shopping experience.

Skills

Completed retail or commercial training preferred; customer service experience is a plus.
Strong communication skills and ability to manage high customer volume.
Fluent in German; knowledge of another national language is a bonus.

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Basel | Part-time 50% | fixed-term | from 29.09.2025 to 31.12.2025 |

Customer Service Employee (m/f/d)

Christmas with Manor. The Christmas months are a lively and unique time in retail. Would you like to experience this special atmosphere and become part of our team? Then we look forward to your application!

To strengthen our team in the customer service area, we are looking for a motivated and committed customer service employee, 50%, for the pre-Christmas period from 29.09.2025, limited until 31.12.2025, at the Basel location.

Your responsibilities
- You take care of customer concerns and complaints and develop solutions quickly and confidently.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet and thus create a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programs.
- You take on general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or in the commercial sector.
- You have experience in an equivalent position, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in using common office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You are available for assignments from Monday to Saturday (according to the schedule) as well as for Sunday sales during the specified period.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 25 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.