ICT Application & Support Engineer 100% (m/f/d)

About the job

Who we are
Perlen Packaging is a dynamic, innovative and committed company,
which develops, produces and coats films for blister packaging worldwide.
Our processes, systems, products and environment are tailored to the needs of the pharmaceutical industry. With locations in Switzerland, Germany, USA, China, Brazil, Israel and
Hungary, Perlen Packaging, with more than 800 employees, is one of the global market leaders.

At the headquarters in Perlen, we are looking for a self-reliant,
integrity-driven and reliable individual to strengthen our small HR team from January 2027 at the latest.
In this versatile role, you will be in direct daily contact with our employees.

Your tasks

• Handling incidents and service requests in first and second level support
• Analysing, resolving and documenting technical as well as application-related faults
• Supporting and administering business applications across the entire application portfolio and taking over second-level support for application-related faults and enquiries
• Implementing standard changes, releases, deployments and configuration changes
• Participating in IT projects, rollouts, migrations and technical optimisations
• Creating and maintaining technical documentation and knowledge articles
• Collaborating with internal departments and external partners as well as continuously improving support processes and service quality

Your profile

• Completed training in IT or comparable qualification
• Professional experience in IT support as well as in second-level support and in the support of various business applications in a heterogeneous application environment
• Good knowledge of the Microsoft environment and modern IT workplace
• Good analytical skills and strong problem-solving competence
• Good German and English skills, both spoken and written

Our commitment
As an employer, we place great value on offering our employees a long-term
perspective and attractive employment conditions.
Have we piqued your interest? We fill our positions in a gender-neutral manner and
look forward to receiving your complete application documents in a single PDF file.