Kirchberg BE

Client Experience Specialist

100%

The Selecta Group, which has been headquartered in Switzerland since 1957, is Europe's leading provider of coffee and innovative FoodTech solutions in the workplace and public spaces. Every day, we provide more than 10 million people in 16 countries across Europe with premium coffee and beverages, snacks, and fresh meals. Our success, with an annual turnover of 1.4 billion euros, is thanks to our approximately 6,000 highly qualified, dedicated, and passionate Selecta employees who create millions of moments of joy for our customers and their consumers every day. Sustainability is an integral part of our business and focuses on the key areas where we can make a positive contribution.

Workplace

Kirchberg BE

Start of work

immediately or by arrangement

Main tasks

• Direct contact for customers regarding complaints, technical questions, feedback discussions, and more
• Owner of customer claims and inquiries E2E
• Provides 1st-level support for customers
• Organizes technical support
• Keeps the customer informed
• Ensures customer satisfaction
• Works closely with other departments to ensure problem resolution
• Initiates proactive improvements for customers (e.g., planogram adjustments, preventive maintenance, etc.)
• Coordinates machine installations with the customer and other involved departments

Education

• Experience in remote client support or a comparable service function
• Preferably high technical understanding (machine knowledge, system knowledge)

Profile

• High communication skills to de-escalate situations if necessary
• Multitasking abilities
• Fluent in the local languages (DE & FR)
• Quick understanding
• Open-minded
• High service orientation: customer satisfaction as the top goal
• High product and service understanding of Selecta

Special

Apply

Have we piqued your interest?

Then we would like to get to know you. We look forward to your application.

Then we would like to get to know you. We look forward to your application.

Please apply online at the Selecta career portal. Applications by email or post will not be considered.