Experienced Watchmaker Customer Service

About the job

Company Description

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our crafts.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

Job Description

Within our Customer Service Workshop and under the responsibility of the Team Leader, you will join a division dedicated to Heritage pieces, with a particular focus on vintage timepieces, while also handling more contemporary pieces and new releases.

You will join a passionate team driven by the pursuit of excellence and attention to detail. Your role is to bring our timepieces back to life, whether contemporary or steeped in history, while contributing to providing an exceptional experience for our clients.

In this context, you will be expected to:

• Carry out complete repairs of recent and vintage watches, working on vintage manual movements, ultra-thin, perpetual calendar, equation of time and rattrapante chronograph.
• Diagnose the general condition of watches and analyse their external components to provide precise and relevant information to our clients.
• Ensure the proper functioning, maintenance and reliability of your work tools to guarantee an impeccable level of quality.
• Actively participate in continuous improvement initiatives within the workshop by sharing your ideas and expertise.
• Continuously develop your skills through regular training and knowledge exchange within the team.

Qualifications

• Holder of a watchmaker’s Federal Certificate of Competence (CFC) or equivalent training, you have solid experience of at least 5 to 10 years within a watchmaker Customer Service department.
• Passionate about vintage watches, you have a genuine interest in the vintage world and wish to build your professional path around this universe. Ideally, you have concrete experience in the repair or restoration of vintage pieces.
• You are particularly motivated by the technical challenge specific to vintage: understanding a piece and its particularities, seeking adapted solutions and managing to restore it despite the limited or even non-existent availability of certain components.
• You have excellent mastery of the maintenance and repair of complex movements, including vintage manual, ultra-thin, perpetual calendar, equation of time and rattrapante chronograph, as well as adjustment, finishing and starting operations.
• You possess excellent skills in dial fitting, hand setting and casing, paying particular attention to the precision of each intervention.
• Curious and motivated by continuous learning, you enjoy developing your skills and deepening your expertise in vintage pieces and taking on new technical challenges.
• Recognised for your rigour, sense of quality and analytical mind, you know how to effectively identify issues and provide sustainable solutions.
• Team spirit, service orientation and passion for the craft complete your profile.

Additional Information

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 weeks annual holiday and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of extra minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• A company restaurant
• An advantageous occupational pension plan (LPP)

Would you like to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.