Technical Customer Advisor / Service Technician 100%.

About the job

Technical Customer Advisor / Service Technician 100% (m/f/d) Are you technically skilled, enjoy customer contact, and find a suitable solution for every problem? Do you not want to sit at a desk all day but also want to apply your technical know-how practically? Then this position could be exactly your next step! For our client, we are looking for a versatile personality who combines technical advice, sales, and service. Your tasks – varied instead of monotonousCustomer advice & sales

• You advise customers by phone, email, and via the webshop on products, applications, and technical solutions.
• You process orders, prepare quotations, and actively follow up on your offers.
• You support the sales team with your technical expertise.
• You maintain customer relationships and ensure that customers feel well looked after.
• You keep customer and order data up to date in the relevant systems.

• You check returned products and assess repairability, warranty claims, and possible replacement deliveries.
• You carry out fault analyses, maintenance, and repairs.
• You ensure clean documentation and smooth handling of returns.
• You ensure that repaired products function perfectly and meet quality requirements.
• You identify recurring product problems and contribute improvement suggestions.

• You perform service, maintenance, and repair work directly at the customer’s site.
• You install technical devices and systems and commission them.
• You demonstrate products, train users, and explain technical contexts clearly.
• You support product launches and customer projects.
• You document your assignments and ensure a professional appearance with the customer.

• A completed technical vocational training as well as commercial further education.
• Experience in customer service, technical sales, or a comparable role.
• Enjoy solving technical questions and advising customers competently.
• Good knowledge of MS Office and ideally experience with CRM and ERP systems.
• A structured, independent, and reliable way of working.
• Communication skills, organisational talent, and team spirit.
• Willingness to continuously familiarise yourself with new products and technologies.

• A varied activity with a balanced mix of customer advice, workshop work, and field service.
• A versatile working day where you can combine your technical and commercial knowledge.
• Direct customer contact and the opportunity to independently develop solutions.
• Professional training and product courses.
• A collegial team that supports each other.
• Regular working hours from Monday to Friday with a 100% workload.