Customer Support Staff IT Infrastructure (m/f/d)

About the job

Support our long-standing customers on their path to digitalisation with suitable and innovative IT infrastructure solutions.

As a customer support staff member, you are responsible together with a team of about five people for the concerns of our customers in the area of IT infrastructure. Your focus is on supporting existing customers. You accompany the customers from A to Z: from the enquiry through the quotation and project support to invoicing. Together with the system engineers, you develop suitable solutions for the customer. With gained experience, you can also take on new customers and develop demanding technical concepts. You enjoy the interface function between customer and system engineers and are open to supporting other areas such as marketing.

Where we stand

Informaticon specialises in IT services and business software for SMEs in the German-speaking region. We use innovative products, always with the aim of relieving our customers in their daily work and being useful to them. Our customers appreciate the partnership-based, helpful and flexible cooperation. Our architectures are designed to be sustainable and scalable. We achieve this thanks to cooperation with technology partners such as Nutanix and Cohesity.

What we expect

Enjoyment in customer contact 
You can explain complex matters so that even laypeople understand them. You enjoy being in contact with people and have a winning manner. Supporting customers as a service provider gives you pleasure.

Quick comprehension and interconnected thinking
You quickly understand the needs of the different stakeholders and succeed in finding suitable solutions together. 

Affinity for technical solutions
You have experience in the IT field or are motivated to acquire this knowledge. 

Qualification 
Commercial basic training E- or M-profile with very good results.

What awaits you

In everything we do, we help and support each other to achieve more together. We get to the bottom of things and are only satisfied when we have found the most sensible solution. Long-term customer relationships are more important to us than short-term success.