Wey Group AG
Unterengstringen
Head of Field Service 100%
- 07 September 2026
- 100%
- Permanent position
About the job
WEYTEC - the No. 1 for workplace solutions in control rooms and trading floors.
Our digitalised, globalised and increasingly complex world presents us with new challenges every day. Every day, people deliver top performances to maintain control over critical infrastructures and complex business processes and to make the world a safer place.
With our intelligent workplace solutions, we make control rooms and trading floors efficient, ergonomic, collaborative and highly performant. We enable people and companies worldwide to ensure safety, continuity and reliability.
WEYTEC - EMPOWERING PEOPLE
Head of Field Service 100% (m/f/d)
As Head of Field Services, you take overall responsibility for our field service in Switzerland, the BeNeLux, the Nordics and in the Middle East and Africa. You lead an organisation of around 15 employees through two team leaders. It is about far more than just smooth service operations: you develop structures, processes and tools further, create transparency in planning and performance, and bring our field service organisationally and technologically to the next level.
Your impact:
- Overall responsibility for field service in Switzerland and the described regions with leadership and development of the two team leaders and their teams
- Forward-looking deployment, resource and capacity planning as well as ensuring timely, quality and cost-compliant implementation
- Further development and digitalisation of processes, tools and standards with the aim of taking field service to the next level
- Management of performance via relevant KPIs as well as early detection of bottlenecks and optimisation potentials
- Central escalation point and close cooperation with project management, sales, AVOR, development, customers and partners
- Responsibility for training, introduction and know-how transfer in field service as well as promotion of the professional and personal development of employees
In short: you don’t just keep field service running, you develop it further. With leadership skills, technical understanding and a clear view of processes, you turn a good service area into a powerful and future-oriented organisation.
What you bring:
- Higher education as an ICT system technician HF, business informatics HF or comparable qualification, ideally supplemented by business management training
- Several years of experience in a technical service, system or project environment as well as in leading and developing employees
- Sound knowledge in computer science, IT systems and network technologies as well as experience in system and/or product engineering
- Experience in customer, partner and after-sales environments, in support and process management as well as ideally in project business
- Experience in KPI and budget management as well as confident handling of common IT tools and presentation media
- Analytical, structured and solution-oriented personality with high quality and service orientation, strong communication skills, assertiveness, teamwork and resilience
- Very good German skills and very good English skills (at least B2)
What you can look forward to:
- High-tech made in Switzerland: working for the Swiss technology leader with in-house development and production
- A central leadership role with great scope for design and direct influence on the further development of our field service
- The opportunity to actively shape processes, structures and digital tools
- Versatile collaboration with technical and commercial areas as well as our international WEYTEC companies
- Flexible working conditions, home office & market-appropriate remuneration
- Training & development opportunities in an international growth environment
- A collegial, appreciative environment with short decision-making paths
Apply now and become part of the WEYTEC team! Markus (Managing Director) and Ina (HR) look forward to meeting you soon and taking our field service to the next level together with you!
WEY Technology AG - Dorfstrasse 57 - 8103 Unterengstringen
