Sanitas Krankenversicherung
Bern
Yesterday
Clerk Loss Certificate Management (m/f/d),<br/>80-100%, Bern / hybrid
- 09 April 2026
- 80 – 100%
- Permanent position
- Bern
Job summary
Join our dynamic team managing customer relations and portfolios. Enjoy a flexible work environment with great benefits.
Tasks
- Serve as the main contact for customers via phone and email.
- Handle inquiries with authorities and manage loss certificate files.
- Work collaboratively with clients to find payment solutions.
Skills
- Must have commercial training and initial experience in collections.
- Strong communication in German, French, or Italian.
- Customer-oriented, flexible, and able to work under pressure.
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About the job
What you achieve:
- You are the contact person for your customer and canton portfolio, both by phone and in person as well as by email and postal mail
- You conduct written and oral clarifications with authorities, debt enforcement and bankruptcy offices, as well as with lawyers
- You independently manage your loss certificate files
- You perform payment postings, corrections, write-offs, etc. via our main system Syrius
- Together with our customers, you find a solution by phone (inbound & outbound) to repay their loss certificates
Why you succeed:
- You enjoy telephone and personal customer contact, being patient and attentive
- In addition, you are service-oriented, flexible, understanding, and resilient
- You bring commercial training or further education and initial experience in dunning and debt enforcement
- Oral and written communication in German, French and/or Italian comes easily to you; additional languages are an advantage
- Team collaboration is important to you and challenging tasks motivate you
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
