Customer Advisor M-Infoline (Focus on Telephony)

About the job

The M-Infoline is the central contact point for the concerns of Migros customers. The highest priority is customer satisfaction. With our commitment to the highest quality and performance in customer service, the M-Infoline makes a significant contribution to the company’s success.

What you achieve

• Competent and service-oriented handling and processing of telephone customer enquiries, as well as support in written communication (email, chat, WhatsApp) in German and French
• Processing and independent clarification as well as finding solutions to customer enquiries with specialist departments on the diverse topics of the Migros world
• Professional and solution-oriented support of customers in complaints to resolve their concerns quickly and satisfactorily
• Various administrative tasks

What you bring

• Education: Completed vocational training (EFZ)
• Field: Completed vocational training, commercial school or Matura
• Work experience: Several years of professional experience in a call centre or another service-oriented area
• Willingness to work Saturdays (1-2 times per month)
• Fluent spoken expression in German and French
• Team spirit and open communication
• High resilience and efficient working style
• German (B2)
• French (C1)

What we offer you

• Central workplace: Central workplace in the city of Zurich (Limmatplatz or near Hardbrücke)
• Occupational pension: Above-average benefits and three different savings plans tailored to individual life situations
• Social benefits: Attractive employment conditions with very good social benefits
• Cumulus points: Additional Cumulus points in all Migros branches and various subsidiaries
• Migros Club School: Generous financial contribution to courses at the Migros Club School
• Leisure and cultural offers: As a main sponsor of runs and events, Migros offers employees limited places at half price.

Recruitment process

• Submit application documents
• Pre-selection of applications
• Interview with HR & specialist department
• Writing/grammar test
• Technical interview
• Offer & contract issuance (digital)

Contact
Ms Bélise Useguwe
Talent Acquisition Partner

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