AXA Versicherungen AG

WINTERTHUR

Head of Claims Supplementary Health Insurance (VVG) Health Prevention (all genders)

  • 09 July 2026
  • 100%
  • WINTERTHUR

Job summary

Join AXA in Winterthur for a future-focused role! Embrace smart working and enjoy a supportive environment.

Tasks

  • Lead and develop the Claims department, ensuring efficient operations.
  • Continuously improve service delivery and product development processes.
  • Foster a culture of empowerment and innovation within the team.

Skills

  • Degree with healthcare insurance background and extensive claims experience.
  • Strong leadership and team development capabilities.
  • Excellent communication and problem-solving skills.

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About the job

80-100%, Winterthur/ Smart Working Shape your future – together with us! At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term. Write your own success story with us now. Know You Can. AXA is the number 1 pension partner in Switzerland. With our diverse and progressive products in the areas of health as well as private and occupational pensions, we create freedom and security for our customers so that they can live their lives without worries. What awaits you You are responsible for the expansion, further development, and management of the Claims business unit (approx. 26 FTE) as well as ensuring efficient and smooth handling of operational business (outpatient and inpatient) with a focus on quality, stability, and thus customer satisfaction You continuously develop the areas of service procurement and claims processing, actively participate in upcoming product developments, and are particularly responsible for implementing and complying with regulatory requirements in the area of additional benefits and third-party management As Business Owner Claims, you take responsibility for the technical development and promotion of automation in the inpatient and outpatient areas together with the Product Delivery & Technology department You understand how to take seriously and reconcile the needs of various stakeholders (e.g. sales, insurance technology, product management, customer service) within AXA You put the needs of our customers at the centre, use customer feedback to continuously optimise processes and structures, and always keep an eye on economic and regulatory requirements You empower employees to think and act independently and entrepreneurially You actively develop the culture as a central success factor As a member of the Health Board, you look beyond Claims and actively shape the future of our rapidly growing business field What you bring Academic/university degree with further training in the health insurance environment and many years of professional experience, especially in the area of claims/benefits of a health insurance, as well as in service procurement and additional benefits You have several years of leadership experience and understand how to further develop a diverse team both in terms of content and culture You want to be "hands-on" and part of the implementation and deliberately go into depth on certain topics if the situation requires it You want to actively shape the future and not just manage it – as part of the management team of Switzerland's fastest-growing supplementary insurance You have very good German skills; knowledge of a second national language is a great advantage (especially French) You are empathetic, open, courageous, committed, communicative, and socially competent – a true leader with natural persuasiveness You are an honest and resilient personality who is open to new things and feels comfortable in a young and dynamic environment You like to bring a good dose of humour into everyday work – because laughter connects and strengthens the team What we offer We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model) Annual working time, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days/year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pensions and insurance: attractive pension fund with extensive extra-mandatory benefits including optional savings options, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace General-Guisan-Strasse 42, 8400 Winterthur Apply now! Do you have questions or further concerns? Ilirjane Hoxha (ilirjane.hoxha@axa.ch) is happy to assist you by email. More information about the application process can be found here. Diversity and inclusion are close to our hearts at AXA Openness, respect, and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you need support or individual adjustments due to disabilities, neurodivergences, and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture characterised by collaboration at eye level, trust, and diversity. With our modern working conditions, we want to consider the needs of our employees and give you the space to develop your strengths, take responsibility, and engage in the team for new ideas. This way, you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates, etc.) uploaded via the online application link will be considered. We cannot consider applications through recruitment agencies for this position.

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