Backoffice Employee (m/f/d)

Backoffice Employee (m/f/d)

• Customer Service / Technical Service
• Feldmeilen
• Switzerland

Your main tasks:

• Processing technician feedback, on-call notifications, commissioning protocols, reminders, customer complaints as well as assigned mail customer inquiries
• Creating and following up on service offers based on service feedback
• Material orders based on offers or special executions
• Planning and organizing with and for subcontractors
• You are responsible for long-term planning (especially commissioning) and, in cooperation with the front office, the optimal utilization of service technicians
• Supporting the front office during bottlenecks
• Additionally, you take on further administrative and organizational tasks
• Varied and responsible tasks in a collegial and helpful team
• Hub function with decision-making authority
• Successful family business with a casual culture
• Attractive employment conditions
• Workplace: Feldmeilen
• Training in the commercial field or equivalent experience
• Ideally, you have experience as a service technician and have completed further training as a technical businessperson or are currently in training for it
• Excellent communication skills orally and in writing in German, additional languages are an advantage
• Experience as a call center agent (inbound/outbound, front/back office, etc.) is an advantage
• Structured and careful working style
• Experience in complaint management
• Very resilient even in hectic situations
• SAP knowledge is an advantage

Recruiting, Nicole Hensel (HR Assistant)

General Wille-Str. 201, 8706 Feldmeilen

Phone +41 (44) 925 62 19