Team Leader Backoffice Service (Customer Support, Helpdesk & Dispatch)
- 30 October 2026
- 80 – 100%
- Permanent position
- German (Native language)
About the job
Do you bring people, resources and service processes together? Then take on a key role in our technical HLSE and refrigeration service. Together with your team, you ensure that our service technicians are optimally supported – and that our customers can rely on dependable service.In the course of the internal development of our current post holder, we are looking for a Team Leader Backoffice Service (Technical Service HLSE & Refrigeration) for our team at the Bern location with immediate effect or by arrangement.
Team Leader Backoffice Service (Customer Support, Helpdesk & Dispatch)
This is what you can achieve with us.
You lead the areas of resource planning (dispatch), helpdesk and order administration both professionally and personally. In doing so, you combine a clear overview with the willingness to get involved in day-to-day business yourself.
- You lead, promote and support your team and create an environment where collaboration and personal responsibility are lived.
- You ensure efficient processes and make sure that everything in the back office meshes well.
- You further develop existing processes, implement improvements and keep an eye on their impact.
- You coordinate and plan the on-call service for our service technicians and coordinators.
- You contribute to statistics, reports and evaluations and derive useful insights from them.
- You actively support your team in day-to-day business and pitch in where it counts and is necessary.
This is what defines you.
You are a service-oriented leader who enjoys organising, communicating and driving things forward.
- Commercial or technical basic training, supplemented by commercial further education
- Several years of experience in a comparable role – for example in back office, resource planning, helpdesk or order administration
- Proven leadership experience and enjoyment in developing employees
- Very good IT user skills and the ability to quickly familiarise yourself with new topics
- Strong communication skills and enjoyment in working with different stakeholders
- A service-oriented, team-capable and solution-focused personality
- Very good German language skills
This is what we offer you.
- At least five weeks’ holiday
- Internal and external training opportunities
- Attractive employment conditions, fair remuneration and expense regulations
- Employee benefits and discounts
- A secure and stable employer – embedded in the globally active EQUANS Group
- A appreciative team culture in which we promote personal responsibility and cohesion
Equans Switzerland. Shaping the future together.
As a leading full-service provider for holistic building and energy solutions in Switzerland, we drive the transformation and digitalisation of our customers and work together on the energy transition. Our offering includes, in addition to building technology, building automation and facility management, also special disciplines such as energy supply, traffic technology, telecommunications and energy optimisation. With around 6000 employees, we are present at more than 100 locations throughout Switzerland. This enables us to implement regional projects as effectively as nationwide solutions. Every day, we fulfil our promise: "making a real difference".
Workplace
Equans Switzerland AG
Weltpostrasse 5
3015 Bern
Your contact person
Andrea FEUZ
HR Business Partner
