Assistant Retail Operations & Aftersales – Fashion Swiss Markets

The Fashion Swiss Markets division embodies the Retail spirit for the Brand's original activity, Fashion. Each collection reflects the values dear to Gabrielle Chanel through a unique and bold style: freedom, femininity, creativity. CHANEL's highly selective distribution network in Switzerland, Latin America, and India spans 5 countries and showcases each collection. It is the obsession with detail and the pursuit of perfection that makes the encounter between CHANEL and its clients a magical moment.

Integrated within the Fashion Swiss Markets Retail Operations team, you assist the Merchandising and Retail Operations Director in activity management and reporting tasks.

Your main missions are:

Contribution to the structuring, harmonization, and improvement of the Quality and Aftersales organization and processes in all Swiss Market boutiques:

• On the process side, you contribute to formalizing Aftersales processes to create a reference base for all Aftersales ambassadors in the region.
• You share training materials on these processes intended for the entire Aftersales community.
• On the operational side, you are responsible for centralizing and managing Quality and Fashion Aftersales requests to meet the needs of Swiss Markets boutiques:
  • Complex cases
  • Quality expertise needs
  • Management and monitoring of quality alerts

Contribution to the animation of the Quality and Aftersales communities:

• You participate in animating the ambassadors community:
  • Through available community tools
  • By disseminating and consolidating all communications with the community (CHANEL & me, quality alert management, process evolutions)

Support the Merchandising and Retail Operations Director in the deployment and monitoring of Aftersales, alterations projects, and tools aimed at operational efficiency in boutiques:

• Collect feedback from boutiques to propose improvement areas
• Participate in the development of action plans and deployment of projects and new tools
• Ensure implementation
• Ensure follow-up

Analysis and interpretation of performance indicators for Aftersales, alterations, and tools related to operational efficiency in boutiques:

• Develop Aftersales and Alterations performance reports and tools related to operational efficiency in boutiques (RFID, Serial Number capture…)

• Produce these reports regularly and analyze key indicators.

• Communicate them to varied audiences and contribute to the implementation of associated action plans

In this context of highlighting after-sales service and customer experience, you are energized by challenges of structuring and animating Aftersales and retail boutique tools. You are passionate about the world of retail, luxury, and fashion with the desire to invest yourself to make all our clients feel the demand and excellence that our house embodies.

Profile

About to graduate from a Business School or Engineering School (Master), you have a first experience in Retail, Marketing, Merchandising, and/or Finance.

You master English and the Office suite (Excel, PowerPoint…) and are recognized for your rigor, autonomy, taste for numbers, adaptability, and analytical skills. Knowledge of Power BI is a plus.

An internship agreement is required for this internship.

Position to be filled for 6 months, based in Geneva.