Customer Relations Agent Apprenticeship CFC
Key information
- Publication date:24 November 2025
- Workload:100%
- Place of work:Genève
Job summary
Join our dynamic team at Geneva's public transport, enhancing mobility.
Tasks
- As an apprentice, you'll connect clients with services.
- You'll handle inquiries and provide tailored support.
- Engage in various departments during your training.
Skills
- Completion of mandatory schooling and strong communication skills.
- Interest in transportation and customer relations is essential.
- Fluent in French with basic English skills required.
Is this helpful?
Thanks to more than 2,200 employees, we are a key player in mobility in the Geneva region, working daily in the service of the community.
To improve the daily life of as many people as possible, we are constantly developing.
That is why at Geneva Public Transport, we rely on our talents and why not soon on you?
We offer you the opportunity to do your training by providing you with:
- an innovative environment,
- targeted support,
- attractive social conditions.
As part of the development of the Marketing, Sales and Communication department, we are offering a position for a:
Customer Relations Agent Apprenticeship CFC
Your mission
By becoming a customer relations apprentice, you will ensure the link between tpg and the customers.
During the three years of apprenticeship, you will be led to work in different departments such as our sales agencies and our customer relations service.
Your activities
- writing personalized emails and letters to our customers,
- handling telephone requests,
- conducting satisfaction surveys with our customers,
- selling transport tickets within our agencies, advising and informing customers.
Your profile
- completed compulsory schooling,
- a strong interest in the world of transport and human contacts,
- good writing skills and a good level of French,
- a good foundation in English (level A2 to B1),
- a sense of responsibility and confidentiality,
- enjoy helping others.
Are you interested?
You are invited to send us your complete application file including a cover letter, your CV, school reports from the last three years, an EVA test, and any internship certificates you have.
We strive to minimize our environmental impact, which is why we only accept complete applications received through our recruitment platform.
Application deadline: January 15, 2026
