Technical Customer Service Specialist (a) 80-100%

About the job

Welcome to WILCO! Here you can take your professional skills to a new level.

WILCO AG, based in Wohlen AG, is a world-leading company in mechanical and plant engineering. For over 50 years, we have been developing highly technical inspection machines for the pharmaceutical, biotech, medical, and packaging industries, which we export worldwide. As a successful company within the Bausch+Ströbel Group, we currently employ around 170 staff members.

Together with our international customers, we perfect the quality of their products. This makes life safer for people – our customers use our intelligent inspection systems in the development and production of products with the highest quality standards. We are proud of this.

This is exactly where you come in. Do you value contact with international customers? Do you love technical challenges and solutions (focus on electrical engineering and pneumatics)? Do you want to contribute to one of our most important economic pillars? Then you are exactly right with us. In an innovative environment with exciting technology, you help our customers ensure that our machines function flawlessly. We greatly appreciate this.

Your main tasks – your enthusiasm for our customers finds the perfect outlet here

• Professional acceptance and processing of customer enquiries: spare parts, fault reports and complaints via email and telephone
• Preparation of offers and execution of orders: spare parts, machine modifications/conversions, retrofits and upgrades
• Support of our international customers: technical advice and coordination of customer requirements
• Support of the field service: advising service technicians on queries during ongoing operations or service assignments
• Interface function: close cooperation with internal departments such as engineering, purchasing, production, logistics and other specialist areas
• Order processing: close and forward-looking cooperation with the export department
• Maintenance of customer data: continuous updating in the CRM system
• Continuous development: active participation in optimising the spare parts business and processes in customer service

Your technical-commercial know-how is your advantage

• Technical or commercial vocational training with EFZ, ideally supplemented by further training as a Technical Salesperson or a comparable qualification
• Experience in international technical customer support, preferably but not necessarily in mechanical and plant engineering (know-how can be developed)
• Sound knowledge of pneumatics as well as electrical and control engineering
• Very good IT user skills (MS Office, ERP and CRM systems)
• Very good German and English skills, both spoken and written, additional language skills are an advantage
• Customer orientation, communication skills, friendliness and helpfulness
• High personal responsibility, quick comprehension and openness to new things
• Organisational talent and enjoyment of efficient administrative processes
• Independent, precise and structured working style

What we offer you is...

• a job that makes the world a little safer.
• a highly interesting and instructive role in a family-run Swiss "SME gem".
• professional support from our motivated and cooperative WILCO team.
• a secure, long-term oriented environment that looks forward to your ideas and new solutions.
• appreciation for your work, because we know what you do for us!
• an employment contract with progressive conditions and a fair salary.
• rest in the form of at least 5 weeks’ holiday and the option to purchase an additional week’s holiday.
• a flexible working time model with freedom and the option for voluntary remote work.
• a financial contribution to sporting activities, social events and other attractive special conditions.
• a good public transport connection and a free parking space.

Do you want to shape your future together with us?

Then click on "Apply" and we look forward to your complete online application (CV, diplomas, references).

Do you have questions? Our HR team will be happy to assist you (contact person below). Or simply visit our informative career page with job videos and information about the application process .

Note to recruitment agencies: We only accept direct applications from candidates.

Note on Diversity & Inclusion: The letter (a) after the job title stands inclusively for all persons regardless of origin, age, gender or any other personal characteristics. This expresses that at WILCO AG all people are welcome if they meet the job profile.

WILCO AG
Mr Adrian Glutz
Head of HR
Rigackerstrasse 11
5610 Wohlen

056 618 43 36
www.wilco.com