Customer Service Advisor - Warranty Administrator

The Imholz Autohaus AG in Cham has stood for tradition and innovation for generations. What started as a family-run business has developed into a leading multi-brand company. With strong brands like Peugeot, Ford, Volvo, Isuzu, and Iveco commercial vehicles, we offer our customers a diverse selection of automobiles. Here, customers experience comprehensive support – from A to Z – with the highest quality in sales and after-sales. Customer satisfaction is our top priority! If you also value quality, progress, and first-class service, we should definitely get to know each other!

We are looking for a motivated, enthusiastic, and committed

Customer Service Advisor/Warranty Administrator

to start immediately or by arrangement.

Are you ready for a lively, versatile, and varied position?

In our garage operation, the customer is at the center – and you are the competent contact person for all technical inquiries related to automobiles. In customer service, you take on a central role: you make initial diagnoses, schedule appointments, coordinate orders, and ensure a smooth process as a link between customers and the workshop. Additionally, you provide information about prices, create cost estimates, and always find a fair solution for customer complaints. As a warranty administrator, you handle the examination, processing, and billing of warranty and goodwill cases. You ensure that all applications are correctly documented and submitted to the manufacturer on time. In doing so, you work closely with the workshop, service, and manufacturer to ensure that all requirements are met.

For this exciting task, you bring a completed training as an automotive mechatronics technician. Ideally, you have already gained initial experience in customer service. You are flexible, resilient, and can communicate effortlessly in German and English. With your strong planning, organizational, and communication skills, you impress both in personal conversations and on the phone. Your sales talent helps you to optimally advise our customers. Additionally, you are proficient in using IT and hold a category B driving license.

If you approach your tasks with commitment and team spirit and value both individual and team success, then we should get to know each other!

We offer you an independent, exciting activity in a lively environment. A well-coordinated team, interesting training opportunities, and good social benefits round off our offer.

Curious? Then send your complete application documents to cornelia.steiner@imholz-autohaus.ch – we look forward to hearing from you!