Head of Controls Services (m/f/d) Switzerland

About the job

Where do people love what they do and excel at it? At Swisslog, of course! Our teams are the heart of a globally leading data- and robot-controlled company that harnesses the power of technology to shape the future of intralogistics. The result? We deliver performance and efficiency for our customers worldwide, giving them the decisive advantage in their markets. As Head of Controls Services, you take on a central key role in the further development of our service business around control and automation solutions. In this position, you combine full entrepreneurial responsibility with leading a versatile, highly qualified technical team. If you enjoy shaping a growing service portfolio, continuously improving processes, and leading a team to top performance, then you are exactly right with us.

Short Facts

Buchs, Switzerland

Swisslog, on-site - company location

Controls

Permanent position

Job Description

• You bear full responsibility (P&L) for the Controls Systems Services business area in the Customer Support Organization Switzerland – including cost control, margin, resource planning, and business development.
• You lead, develop, and manage a heterogeneous, larger team of service and modernization technicians and ensure that your team acts professionally strong, reliable, and customer-oriented.
• You take responsibility for the operational service business by coordinating deployments and resources, managing escalations, ensuring compliance with SLAs, prioritizing daily business, and ensuring smooth, high-quality 24/7 service operations.
• You ensure a professional and efficient service and project business – from troubleshooting to optimization and expansion measures to modernization projects on existing customer systems.
• You continuously develop processes, tools, and working methods based on customer feedback as well as quality and performance indicators.
• You work closely with the regional organization (e.g., Region Europe West) and the global Customer Service Organization to introduce and implement best practices, standards, development topics, and new business models.
• You are responsible for safety, work quality, and compliance in the technical service environment – to protect people, equipment, and systems.

Applicant Profile

• Completed technical basic training (e.g., automation technician, electronics technician, electrical installer), ideally supplemented by further education at HF or FH level in electrical engineering, automation, system technology, or industrial engineering
• Several years of successful leadership experience in technical service or in the automation/intralogistics environment
• High technical affinity for control and automation systems as well as willingness to be present, visible, and hands-on in the service environment
• Strong customer orientation, entrepreneurial thinking, and ability to combine operational urgencies with strategic development
• Very good German and English skills, ideally supplemented by French skills

Major brand customers

Great team spirit

Grow with us

Modern working environment

Our promise to you

Swisslog is a world full of opportunities. With us, you shape the future of intralogistics with data- and robot-controlled automation solutions. This creates extraordinary added value for our customers.

Join us on this journey and become part of a global company proud of its Swiss roots. As a global company, we look forward to the opportunities available to everyone in the Swisslog family. Ignite your potential in a team united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog shapes the future of intralogistics. As part of the KUKA Group, we work on the latest technologies reinventing the world of logistics. We are a team of 3,000+ experts from 50 countries serving some of the largest and most exciting brands in the world. Together, we implement smart and innovative approaches, including flexible data- and robot-controlled automation solutions that transform the supply chain. Join our team and share your unique perspective.

Come on the journey with us!

If you believe a career at Swisslog could be right for you, we would love to hear from you. We look forward to your application!