Clerk: Quality Assurance in the Area of Transport Damage and Loss (DE/FR)
BRACK.CH AG
Mägenwil
Key information
- Publication date:24 September 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leader in innovative commerce solutions. Enjoy a dynamic work environment with great benefits.
Tasks
- Handle administrative inquiries (RMA) in German; French or Italian is a plus.
- Evaluate damaged packages returned by transport companies.
- Communicate with external partners about claims and process optimizations.
Skills
- Completed vocational training, ideally in administration, with customer service experience.
- Fluent in German and French; Italian knowledge is beneficial.
- Strong communication skills, resilience, and empathy for client interactions.
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What to expect
- A varied range of tasks, including receiving and processing administrative support requests (RMA) in German – ideally complemented by your knowledge of French or Italian
- You will take over the processing and inspection of damaged packages that arrive after being returned by the transport company
- Identification and reporting of process optimizations to ensure an excellent customer experience as well as communication with external transport companies to handle damage and loss cases
- Detecting and reporting theft or fraud attempts and coordinating with the relevant departments within the company, such as logistics, product management, and sales
- Telephone and written contact with our suppliers and manufacturers as well as responsibility as a contact person for customer complaints and escalations, acting independently and making decisions on your own responsibility.
- Issuing credit notes or reshipments after case assessment as well as responsibility for quality assurance cases caused by external transport companies
- Close cooperation with various internal departments. You act independently and assess cases according to our SLA guidelines in cooperation with the transport companies
What you bring
- A completed vocational training, ideally in the administrative field, as well as professional experience in customer service and quality assurance, which is an advantage
- Very good German and French skills in spoken and written form; knowledge of Italian is an advantage
- Proficient in the use of Microsoft Office and good assertiveness
- Strong communication skills, high resilience, strong commitment, and a high degree of empathy in dealing with our customers
- Quick comprehension, networked thinking, and enjoyment of telephone and written contact with our demanding customers
Benefits
Are you interested or do you have further questions?
Sercan Ugur is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to take them. Our success story shows that something great is created by each individual together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
