AUVISO Audio Visual Solutions AG
Emmenbrücke
Service Coordinator AV / Media Technology 80 - 100% / Location by Arrangement
- 04 September 2026
- 80 – 100%
- Permanent position
- Emmenbrücke
About the job
auviso – audio visual solutions ag is a technical service provider for events and installations of media technology. For every event and every location, we find the suitable overall solution. Around 190 employees stand behind this success.
Do you come from a technical background, keep an overview even with several parallel topics, and are strong in organisation and communication? Then we are looking for you.
As a Service Coordinator, you are the central hub in our service operation. You take on technical service cases, bring structure to them, and coordinate customers, service technicians, remote support, engineering, manufacturers, and other partners until a sustainable solution is reached.
You do not need to be a specialist for every AV system. Much more important are a good overall technical understanding, the ability to ask the right questions, set priorities, and delegate tasks purposefully.
Work location flexible: Emmenbrücke, Zurich, Wohlen, Kehrsatz as well as partly home office
Work location flexible: Emmenbrücke, Zurich, Wohlen, Kehrsatz as well as partly home office
Service Coordinator AV / Media Technology 80 - 100% /
Location by Arrangement
Your Tasks
- You take over technical service cases from the service desk and manage them until completion
- You analyse the initial situation, structure the further procedure, and set the right priorities
- You coordinate service technicians, remote support, engineering, manufacturers, suppliers, and other involved parties
- You delegate tasks purposefully and ensure that responsibilities and next steps are clear
- You monitor agreed reaction, intervention, and resolution times
- You ensure professional and transparent communication with our customers – even in demanding situations
- You coordinate maintenance, repairs, replacement devices, and RMA cases
- You ensure that tickets, service data, and technical information are properly documented
- You support system takeovers, technical clarifications, and situationally also on-site deployments
- You contribute your experience and support the further development of our service processes as well as KPI and SLA evaluations
Your Profile
- A completed technical basic training or comparable practical experience, for example in the fields of media technology, event technology, electronics, electrical engineering, building automation, or IT
- Experience in a technical environment, ideally with professional AV or multimedia systems
- A good overarching understanding of how AV and media technology, IT, and building technology interact
- Strong organisational and communication skills
- The ability to keep an overview even with several parallel cases and set clear priorities
- The ability to delegate tasks and steer different parties purposefully even without direct leadership responsibility
- A confident and professional appearance towards customers and partners
- Self-responsibility and the ambition to consistently accompany topics until completion
- Very good German skills and good English skills
Experience in service coordination, technical support, project management, scheduling, incident management, or problem management is an advantage. Additional knowledge of French or Italian as well as further training in project, service, or process management are welcome but not a requirement.
What awaits you with us:
Do you feel addressed? We look forward to receiving your application documents.
What awaits you with us:
You can expect a responsible and versatile role at the interface between technology, customer service, and organisation.
You work with experienced technicians and specialists and do not have to know every technical solution yourself. Your task is rather to ensure that the right know-how is used at the right time and that a technical fault becomes a well-managed solution process.
You will have a lot of freedom in shaping your working day. You organise your days largely independently and together with your team. Depending on the task, you can work at one of our locations, partly from home office, or directly at the customer.
If you still like to get hands-on technically, you can also take on individual on-site assignments situationally.
The role is particularly suitable for experienced technicians or technical project managers who want to stay close to technology but at the same time take on more responsibility in coordination, organisation, and customer management.
Do you feel addressed? We look forward to receiving your application documents.
auviso - audio visual solutions ag -Spinnereistrasse 5 - CH-6020 Emmenbrücke - +41 41 349 10 50
