Sales Customer Service Expert (m/f/d)

About the job

Over two billion people trust Schindler daily. Our long-standing experience and innovative strength make us the number one in the Swiss elevator and escalator business. As part of the Schindler family, you help make places more accessible, inclusive, and sustainable for everyone. We combine innovation, safety, as well as inclusion and diversity within the company. Become part of our 150-year success story and help shape the future of mobility.

Together one floor higher as

Sales Customer Service Expert (m/f/d)

• Sales of products and digital solutions by phone (including up-selling) 
• Responsibility for the implementation of projects within the framework of the company strategy 
• Deputising for the Outbound Team Lead and operational team support
• Support in the introduction of new processes, tools or campaigns in Outbound 
• Ensuring compliance with standards and guidelines in the sales process 
• Participation in continuous improvement and digitalisation initiatives
• Receiving and processing fault and alarm messages, as well as general customer enquiries in shift work 

• Professional experience in sales or customer service with a strong sales affinity 
• Confident handling of common IT applications (especially Excel and PowerPoint) 
• Occasional shift work to support our Inbound team 
• Fluent knowledge of German and Italian, French is an advantage 
• Strong communication skills, initiative and implementation strength 

• Excellent development opportunities: Personnel development is lived with us. We provide our employees with various national and international talent programmes and support them both in terms of time and finances for training and further education.
• Work-life balance: 40-hour week, 25 to 30 days holiday, flexible working hours, part-time work and unpaid leave.
• Healthy working environment: High health & safety standards and own company health management including social counselling and health promotion.
• Modern campus with its own staff restaurant & cafeteria, free car park, very good public transport connections, fitness room with equipment as well as a park to relax in.
• Employee discounts: Generous contribution to public transport and fitness subscriptions, fleet discounts, discounted purchase of Reka money, reduced insurance premiums as well as various other discounts.
• Cultural diversity and inclusion & diversity within the company.