Head of Event Service 60-100%

About the job

Head of Event Service 60-100%

Guide Michelin says: «The Volkshaus Basel is among the top 10 most fascinating hotels in Switzerland».

We love personalities with character. Are you our new host in the event sector and share our enthusiasm for concerts as well as business dinners, conferences and cultural events? It doesn’t get more varied than this.

To strengthen our F&B team, we are looking for a Head of Event Service (m/f/d) 60-100%. Please let us know your desired workload, as flexibility is our middle name.

Your mission:

• First point of contact for our event guests on site
• Ensuring smooth operational processes within the banquet service department
• Assisting with recruitment, leadership, promotion and motivation of the event team and the pool of temporary staff
• Providing all necessary resources for upcoming events
• Active participation in all tasks in the banquet area – from setup to follow-up of an event
• Ensuring optimal staff deployment planning
• Ensuring high guest satisfaction, comprehensive guest care and handling of complaint management
• Cross-departmental, team-promoting collaboration
• Maintenance of existing inventory and furniture
• Operational support in other outlets if required
• Participation in the weekly Function Sheet meeting in the absence of the supervisor
• Various administrative tasks
• Creative involvement in the development and implementation of sales and special promotions
• You report directly to the Banquet Service Manager

What makes you stand out:

• Completed training in hospitality and/or gastronomy, a degree from a recognised hotel management school or an equivalent qualification
• You have initial leadership experience and see yourself as a role model for employees
• You demonstrate charm, social skills and an authentic, natural friendliness in dealing with guests, supervisors and colleagues
• You are characterised by innovative ideas and are an organisational talent
• You always keep an overview and remain calm even during busy periods
• You enjoy taking responsibility and have excellent communication skills (D/E, F an advantage) as well as an independent working style
• High flexibility and commitment are a matter of course for you

Your added value with us:

• Top conditions for overnight stays and consumption in our establishments (Volkshaus Basel and Helvetia Zurich)
• Preferred purchase prices with selected house suppliers
• Discounts on various brands thanks to membership at brandsforemployees.ch
• Be part of a company with short decision-making paths, focusing on innovation and initiatives
• Open communication and a pleasant working atmosphere: We place great value on positive interaction
• A unique working environment characterised by high-quality architecture, art and enjoyment
• We focus on long-term collaboration; our dynamic growth offers ideal conditions for your personal development
• And much more…

We do what we love – and love what we do.

Do you too? Then we look forward to meeting you in person soon.

We look forward to receiving your complete application: