Customer Advisor Basel and Home Office 80-100%

Basel

Key information

Publication date:13 October 2025
Workload:80 – 100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss call center that prioritizes staff and clients. Enjoy a supportive work environment with growth opportunities!

Tasks

Handle customer inquiries and complaints effectively.
Accurately record customer issues in the system.
Work flexible hours between 7:00 and 22:00, Mon-Sun.

Skills

Native Swiss German/Deutsch; Italian/French B2/C1 needed.
Strong service orientation and good PC skills.
Experience in customer service is advantageous.

Is this helpful?

Callpoint is an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

You receive customer inquiries and complaints and handle errors and technical problems

Complete and error-free recording of the customer request in the system

Opening hours from Monday to Sunday between 7:00 a.m. and 10:00 p.m.

Swiss German / German as a native language (spoken and written)

Italian and/or French skills spoken and written at level B2/C1 expected

English skills are an advantage

Service orientation, good PC skills, and experience to facilitate customer service entry

A clean criminal record and debt collection register extract are required for employment

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

After the training and onboarding phase, home office is possible depending on the project

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one additional day of vacation each year

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Are you available immediately? Then apply online now.

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.