Quality Management Officer in Customer Service Bank | 80% or more | Solothurn
Solothurn
Key information
- Publication date:18 July 2025
- Workload:80 – 100%
- Place of work:Solothurn
Job summary
Join Baloise as a quality management specialist in a dynamic team! Embrace a culture focused on trust and innovation.
Tasks
- Review and process customer and product data while ensuring compliance.
- Handle inquiries, account openings, and data maintenance independently.
- Collaborate on process optimization and standardization initiatives.
Skills
- Commercial banking education or equivalent experience required.
- Strong analytical skills and attention to detail are essential.
- Excellent knowledge of regulatory requirements like AML and data protection.
Is this helpful?
- You check and process customer and product data and ensure compliance with regulatory requirements
- You independently handle inquiries, customer openings, and mutations, also maintain data and optimize processes.
- Take advantage of the diverse development opportunities we offer.
Baloise is characterized by a unique culture. We put people at the center. We believe in the value of trust, respect, and integrity. Our culture promotes innovation and collaboration, and we are proud of an environment where you can thrive and contribute your ideas.
In your role as a Quality Management Officer, you support the customer service of Baloise Bank with a pronounced quality awareness and a keen eye for detail. You work at the interface between operational daily business and regulatory responsibility – with the goal of ensuring excellent service quality. You check and process customer and product data, accompany account openings and mutations, and pay attention to the highest data quality and compliance with regulatory requirements; in particular, VSB and anti-money laundering.
Your tasks with us are:
- Independent handling of inquiries via phone, email, and digital channels
- Opening and adjusting accounts and products according to internal guidelines and regulatory requirements
- Careful execution of data cleansing and quality assurance
- Collaboration in the optimization and standardization of processes and digital tools
- Close cooperation with compliance, legal, and other departments
- Commercial banking apprenticeship or equivalent training
- Experience in customer service of a bank – or in the financial sector
- Enjoyment of structured, precise administrative work
- Very good knowledge of regulatory requirements (VSB, anti-money laundering, data protection)
- Sense of responsibility, analytical thinking, and quality orientation
- Interest in digital tools and openness to change
- Team spirit and a solution-oriented mindset
