Service Advisor (m/f/d), 100%

About the job

Scania is an international company present in Europe, Latin America, Asia, Africa and Australia. Its sales and service network is established in more than 100 countries. The company employs over 46,000 people worldwide.

Scania Switzerland Ltd was founded in 1958 as a truck importer in Switzerland. For more than 50 years, customer satisfaction has been our top priority. That is why, in addition to offering trucks and buses of exceptional economic and technical quality, we provide our customers with a complete and convincing solution: a service network covering the entire territory, comprehensive services and competent employees in all areas.

As part of our comprehensive service offering, the quality of our products and the scope of our services play a crucial role. In recent years, Scania Switzerland Ltd has invested significantly in developing its dealer network and the skills of its partners. For the benefit of our customers, we will continue to develop our service offering in the future.

Scania takes responsibility with the aim of evolving towards sustainable transport systems and creating mobility solutions that are better for society, the environment and business. We set milestones in the evolution towards a sustainable transport system. Where others see problems, Scania sees solutions.

To complete our team in Vernier, we are looking for a

Service Advisor (m/f/d), 100%

As a service advisor, you are the business card of our company. Are you a proactive and dynamic person with a good dose of empathy on whom our customers can rely? Would you like to learn more about this exciting role?

Your mission
You are responsible for receiving and entering orders, preparing quotes and making appointments with our customers. Workshop and maintenance planning are also part of your duties. You competently advise our customers and offer them service and maintenance solutions tailored to their needs. As an experienced specialist, you receive customer requests and independently develop corresponding solution proposals. Thanks to your professional experience in the industry, you navigate common key figures with ease, keep the overall company goal in mind and find appropriate solutions to challenges.

We offer you

• A first-class product
• Up to 80% contribution towards costs for job-specific training and continuing education
• 100% salary continuation in case of illness or accident for 2 years
• 100% salary continuation during paternity leave
• A varied training offer (internal/external)
• A culture of informal address at all levels
• Possibility of unpaid leave
• 5 weeks of holiday
• Variable profit-sharing up to CHF 6,000/year
• No annual shutdown
• Flexible pension planning in the form of optional savings plans

You offer us

• Passion for the product and the sector
• Federal diploma as a customer service advisor or comparable training as a "certified customer service advisor", or willingness to obtain it
• Professional experience as a mechanic/service advisor in the heavy goods vehicle sector is an advantage
• Good knowledge of DMS and MS Office
• Enjoyment in selling products and services
• Local language spoken and written is a must

For any questions regarding the content of the position and the environment, our Operations Manager, Mr Italo Pelliccione, tel. +41 21 706 07 02, will be happy to assist you.