Global Director Customer Service Division

About the job

Your future is our future – as part of PackSys Global

PackSys Global is a Swiss company that is a world leader in technology for the production of innovative packaging solutions and operates as a business unit of the Brückner Group. With unmistakable "Swissness," we manufacture unique machines that set the highest standards worldwide.

Working with us means contributing to a work environment where growth and responsibility are encouraged, innovation is a daily pursuit, and team spirit is a given – whether from our locations in Rüti, Burgdorf or Haldenstein in Switzerland or on site around the world.

Note for recruitment agencies: We kindly ask for your understanding that we do not accept applications for this position through recruitment agencies.

Your tasks and responsibilities

• You are responsible for the strategic and operational management and further development of our global service organisation, thereby making a significant contribution to sustainable company success
• You continuously analyse customer needs, market potentials and technology trends and develop profitable and innovative service and business models with your team, which you successfully launch on the market
• You sustainably increase customer satisfaction through excellent support and service provided by our global Technical Support and Field Service Engineering teams
• Together with Sales, Product Management and the regional organisations, you further expand the international service business and unlock new growth potentials
• You represent the service division in group-wide projects and towards internal as well as external stakeholders

Your profile

• You have a technical degree with business management further education (FH/University) as well as several years of leadership and management experience in an international service organisation in mechanical engineering
• Proven success in building and further developing global service and after-sales organisations as well as their commercial marketing distinguishes you
• You lead international teams confidently and understand how to successfully manage collaboration across different cultures, regions and time zones
• You possess strong analytical and conceptual skills and understand how to quickly grasp complex technical and business contexts, develop strategic concepts and drive their successful implementation
• As an entrepreneurial personality, you convince with pronounced customer orientation, negotiation skills and enthusiasm for change and digitalisation topics

Our offer to you

• A responsible management role with direct influence on the further development of a global service business
• Great scope for creativity in developing new offerings, business models and digital services
• International collaboration in a technologically demanding and innovation-driven environment
• Short decision-making paths, a collegial corporate culture and high personal responsibility

Your contact person

Nathalie Borel looks forward to your application!

As part of a strong, globally operating corporate group in mechanical and plant engineering for plastics processing, we offer our employees the chance to develop further in a diverse and supportive environment and to jointly explore innovative paths.

The Brückner Group unites people with different cultural backgrounds, skills and experiences. We cultivate a corporate culture characterised by integrity, tolerance and mutual respect and look forward to you bringing your individual perspective in the future.