Customer Service Representative Benefits Outpatient (a) 80-100%

Customer Service Representative Benefits Outpatient (a) 80-100%

You enjoy regularly interacting with customers and like to contribute your talents and passion for benefits topics? Then we look forward to your valuable support as a Customer Service Representative (a).

What to expect

• Providing information on benefits topics, cost approvals, general insurance questions, products and services - by phone and in writing
• Checking and processing outpatient invoices according to medical and insurance-relevant criteria
• Varied and customer-oriented tasks with telephone contact to our insured persons and service providers
• Identifying irregularities during invoice verification and resolving issues with service providers

What you bring

• Training in the paramedical and/or commercial field
• Experience in the benefits area of a health or social insurance is desirable
• Solid knowledge of MS Office
• Confident German language skills in spoken and written form, knowledge of another national language is an advantage
• High customer orientation and willingness to provide service, enjoyment of teamwork as well as daily telephone customer contact

Do you have questions about the application process?

Nadja Kuonen HR Consultant 058 340 62 67 Job ID: 34616

Outstanding employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality, and work-life balance.