Service Staff at the Station

About the job

It is important to you that your job truly makes a difference. Find your place in one of over 500 professions at Deutsche Bahn. We offer professionals and career starters secure jobs with future prospects. Apply now for a team that supports each other and looks forward to working with you.

This role does not allow for hybrid working. The daily work is carried out at the designated office location.

We are looking for you as service staff at the station (m/f/d) on a fixed-term contract until 31.08.2027 for DB InfraGO AG / Passenger Stations Division for our Badischer Bahnhof in Basel as soon as possible.

Your tasks:

• You are part of customer service in DB Information, including mobile service on the platform, and provide active traveller support in the station area including assistance with boarding, changing, and alighting processes
• You are responsible for non-discriminatory traveller information using the provided information systems and media, even in case of operational disruptions, track changes, or train cancellations
• You provide assistance to travellers and develop travel alternatives in coordination with the 3-S control centre when connections are missed
• Handling tasks related to "passenger rights" (issuing taxi vouchers, etc.) is also part of your responsibilities
• You check the currency and visual condition of notices and brochures, receive lost property, and issue delay certificates for long-distance and local transport
• As a representative of the company at the station, you also carry out special assignments on the instructions of station management or the station service leadership

Your profile:

• You have successfully completed vocational training, such as transport service clerk, retail clerk, hotel specialist, or gastronomy specialist
• Ideally, you have some experience in dealing with customers
• Your English skills are at B2 level
• You are naturally willing to work shifts (early, late, and night shifts as well as weekend and public holiday work)
• You are proficient in common IT applications such as MS Office
• A strong service orientation, commitment, assertiveness, and high flexibility complete your profile

What matters to us:

Our aim is to offer all candidates equal opportunities for entry with us given equal suitability. We actively promote diversity and togetherness in our teams. We value every application regardless of gender, nationality, ethnic and social origin, religion, belief, disability, age, duration of unemployment, as well as sexual orientation and identity.

Benefits

Attractive conditions

Free travel

Stability and security

Equal opportunities and self-determined participation of severely disabled persons and those with equal status as well as respectful cooperation are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preference if equally qualified.