Customer Service Assistant (m/f/d)

About the job

With more than 125 years as an industrial equipment manufacturer, Coperion K-Tron is a proven global leader in providing sophisticated solutions for state-of-the-art process equipment. Our innovative know-how comes to life in feeding and pneumatic conveying components as well as in complete material handling systems.

Firmly committed to our customers, we ensure the high performance of our long-lasting products through ultimate customer consulting and support. Our people and our technology drive our reputation as a premium supplier of process equipment across the globe.

Join our team in Niederlenz as:

Customer Service Assistant (m/f/d)

Customer Service Assistant (m/f/d)

Job description:

We are seeking a dedicated and organized Customer Service Administrative Assistant to join our European after-sales team. In collaboration with the Service Managers and the Spare Parts Manager, you will be responsible for providing administrative support to ensure smooth customer service operations.

Key Responsibilities:

• Support for the Service Managers (several sites in Germany, France, England, Switzerland):
  • Recording / invoicing of service assignments according to the Service Manager's report in the local ERP system. Managing and invoicing maintenance contracts. Uploading invoices to various portals / Assisting with reminders for outstanding invoices / Creating credit notes
  • Assisting in scheduling appointments and follow-up with worldwide customers as needed
  • Preparing reports (ERP and Excel): weekly sales / leads per month / backlog per month / warranty costs per month / S-Curve / estimating the service revenue per week
  • Creating presentations in PowerPoint.
• Support for the Spare Parts team (based locally):
  • Assisting with the processing of customer spare parts orders
  • Handling exchange deliveries up to the creation of credit notes (RMA)
  • Supporting the local Service Department, including helping service technicians with administrative tasks for approving customer service visits with special requirements (managing online portals)

Required profile:

• Experience as sales assistant or customer service assistant
• Ideally, technical experience; at minimum, technical curiosity and interest in machinery or industrial equipment
• Familiarity with an international environment
• Very good spoken and written English and German; French or Spanish advantageous
• Proficiency in MS Office (Word, Excel, Outlook) and ERP expertise
• Very flexible, team-oriented and reliable
• Ability to manage stress and peak workloads
• Independent and self-motivated

What we offer:

Join our international and dynamic team, where collaboration and teamwork are at the heart of everything we do. We look forward to welcoming motivated individuals who thrive in a collaborative environment, are committed to serving our clients, and are eager to contribute to our continued success.