Employee Backoffice/Sales Internal Service mobilezone B2B (m/f/d) 80 - 100% Urnäsch

21 February 2026
80 – 100%
Permanent position
Rotkreuz

Job summary

Join mobilezone, a leading Swiss telecom specialist! Enjoy a supportive work environment and great benefits.

Tasks

Handle order processing and data entry in internal systems.
Respond to inquiries promptly, both by phone and in writing.
Support the B2B sales team actively and manage customer issues.

Skills

A commercial background is essential, with admin experience preferred.
Proficient in MS Office, especially Excel and Word.
Strong written and verbal German skills, French is a plus.

Is this helpful?

About the job

As a leading independent Swiss telecom specialist, we offer competent advice, comprehensive services, and a complete range of devices in the field of mobile and fixed network telephony. With 120 sales outlets in all major Swiss towns and shopping centers, we are the most important independent sales partner for all network operators in Switzerland.

The mobilezone group is divided into the two business areas "Trade", which covers the private and business customer segments, and "Service Providing".

The business customer area - mobilezone business (B2B) - consists of the backoffice department based in Urnäsch AR, key account management and project management, which takes care of large customers and all projects, as well as regional teams of account managers who take care of SME customers on the move.

The backoffice team has big plans and is looking to complement our location in Urnäsch (AR) with you as

Employee Backoffice/Sales Internal Service (m/f/d) 80 - 100%

What you do with us:

Order processing including data entry in internal systems and provider tools
Timely processing of telephone and written inquiries
Active support of the B2B sales team
Handling telephone concerns including active complaint management
Customer support regarding device orders, repairs, information on contract details, etc. (D/F)

Requirement for this interesting job is a commercial basic education. Initial professional experience in an administrative activity in internal service, ideally in the telecom sector, is an advantage. You are proficient in handling MS Office products (Excel, Word, Outlook). You should master the German language confidently in writing and speaking; additional languages, especially French, are an advantage.

We are looking for a committed and enthusiastic member for our young, motivated team. With joy and a structured approach, you tackle the most diverse tasks. As an approachable and flexible team player, you communicate openly and straightforwardly with internal and external stakeholders and work with a lot of personal responsibility. If you also have a flexible, communicative, and independent personality, then we definitely want to get to know you.

We offer you:

Modern infrastructure in a central location (Urnäsch)
Working in a young, dynamic team
Sustainability lived in everyday work
Hybrid work model with fixed office and home office days

Accident insurance in the private sector
Appreciative corporate culture
Employee offers in the telecommunications sector
Attractive BVG insurance benefits

Are you interested? Then send your complete application documents with photo, as well as information about your salary expectations.

Please note that we can only consider complete application documents. In addition, paper applications are not desired for ecological reasons.

Apply now via the online application system. For further information about the position, please contact Jürg Lütscher, our Head of B2B Backoffice, at +41 58 400 27 24.

Apply now

mobilezone ag, Tüfenbergstrasse 11, 9107 Urnäsch | https://mobilezone.ch