Customer Service Team Leader 80-100% (m/f/d)

About the job

What you will achieve with us:

• Leading and developing a team of 5 to 7 customer service employees
• Coaching and supporting your employees in customer contact and with challenging issues
• Promoting potential through regular feedback as well as performance and development discussions
• Ensuring smooth daily operations and transparent information flow
• Coordinating operational tasks and actively participating in daily business
• Independently managing customers and finding suitable solutions for complex concerns
• Close collaboration with internal specialist departments
• Active involvement in projects to optimise, automate and further develop our customer service processes.

What convinces us:

• You bring experience from healthcare, the commercial sector or a service-oriented environment. Your customer focus, communication skills and interest in health topics are decisive.
• You have leadership experience, have completed a leadership or management training, or are willing to undertake one
• You are an empathetic leader who enjoys supporting, guiding and developing employees.
• You know the daily routine of customer service and understand the agile needs of employees and customers
• You think process-oriented and conceptually and impress with high resilience and teamwork skills
• You have strong communication skills in fluent German; good French and/or Italian skills are an advantage and a clear plus. English skills complete your profile.

What we offer:

• A responsible and varied leadership role in a meaningful environment
• Thorough induction by an experienced team
• A versatile and professional working environment at an established market leader
• Good development and training opportunities – both professional and personal
• A modern working environment with flexible working hours and the possibility to work from home after the induction phase.
• Five weeks’ holiday and a balanced working time model (40h/week with flexitime).

Would you also like to become part of Publicare’s success story?

Then send us your complete application including a cover letter via our application tool.

Would you also like to become part of Publicare’s success story?
Please send your complete online application directly via our platform:
Customer Service Team Leader 80-100% (m/f/d) Job Details | Hollister Incorporated