Team Leader: Datacenter Operations Technicians (a)

About the job

Do you want to actively shape the future of Green?

Become part of Green and take responsibility for the professional leadership and further development of our technical 24/7 operations team.

As Team Leader Datacenter Operations, you are responsible for the professional leadership, empowerment, and further development of the employees in the technical 24/7 back office. You ensure a uniform and quality-assured implementation of monitoring, alarm handling, incident and change processes, as well as interface communication. At the same time, you ensure high operational readiness and a consistent quality level through reliable shift planning, targeted competence development, and practical exercises.

The role generally operates outside a fixed shift rotation. To stay close to the operational business and the team, you regularly participate in various shifts – including night, weekend, and public holiday shifts.

Your area of responsibility

• Leadership, support, and further development of the Datacenter Operations team including team, feedback, and development discussions
• Identification of competence gaps and derivation and support of suitable development and qualification measures
• Further development of training and competence management for the technical 24/7 back office with a focus on practical knowledge transfer
• Planning and coordination of incident drills and emergency exercises including evaluation and implementation of lessons learned
• Responsibility for shift and deployment planning as well as ensuring the required staffing and competence coverage
• Support with demanding incidents, escalations, and changes as well as ensuring clear communication
• Review and optimisation of operational processes, identification of risks, and consistent implementation of improvement measures
• Close collaboration with Datacenter Operations Management, Service Desk, Service Management Excellence, Operations Excellence, and other interfaces

Your skills

• Completed technical or commercial training, ideally supplemented by further training in leadership, technology, operations organisation, or service management.
• Experience in a 24/7 shift operation, preferably in a data centre or comparable critical infrastructure.
• Experience in professional or personnel leadership as well as in training and further development of employees.
• Good knowledge of incident, change, escalation, and process management as well as experience with shift planning, exercises, and drills.
• Excellent communication skills and confident appearance towards employees, managers, customers, and external partners.
• Fluent German skills as well as very good English skills in spoken and written form.
• Strong organisational skills, sense of responsibility, resilience, and solution-oriented thinking.
• Knowledge of monitoring, SCADA, BMS, DCIM, or service management systems is an advantage.

What to expect from us

A responsible leadership role with direct proximity to the technical datacenter operation. You actively shape the professional development of your team and contribute significantly to operational safety, availability, and customer satisfaction at our datacenter locations through stable processes, effective training, and continuous improvement.

Are you in?

We look forward to applications (a) of all kinds – The (a) stands for diversity, also in our job title. We are excited to receive your application via the "Apply now" button. Please use this method exclusively to send us your documents, as we cannot consider applications via other channels, such as email.

If you have questions about our application process or an open position, you can contact us at any time at the email address recruiting@green.ch. Please understand that we are difficult to reach by phone as we are often engaged in interviews.

If you are shortlisted, we will invite you to a first interview (Teams). In this conversation, we want to get to know you better and jointly find out if we are a good fit. We look forward to supporting you on your journey and hopefully welcoming you soon as part of Green.

We cannot consider dossiers from recruitment agencies for this position.

We look forward to applications (a) of all kinds – The (a) stands for diversity, also in our job title. We are excited to receive your application via the "Apply now" button. Please use this method exclusively to send us your documents, as we cannot consider applications via other channels, such as email.

If you have questions about our application process or an open position, you can contact us at any time at the email address recruiting@green.ch. Please understand that we are difficult to reach by phone as we are often engaged in interviews.

If you are shortlisted, we will invite you to a first interview (Teams). In this conversation, we want to get to know you better and jointly find out if we are a good fit. We look forward to supporting you on your journey and hopefully welcoming you soon as part of Green.

We cannot consider dossiers from recruitment agencies for this position.