Sales & Customer Service Administrator Switzerland (m/f/d)

About the job

Our world: dynamic, international and full of opportunities.
Your team: diverse, passionate and on the path to success.

Behind the successful brands Dr. Beckmann, Bullrich, Blistex and Bi-Oil stand we - a growing, owner-managed family business with a global presence. With over 500 employees, we boldly shape the future, preserve proven values and develop innovative products that inspire.

Become part of our success story!
We are currently looking for you - with your experience, your skills and your passion - based in Basel, Switzerland.

Sales & Customer Service Administrator Switzerland (m/f/d)

Job Description

You ensure an efficient and reliable end-to-end order process for our Swiss customers - from order entry to on-time delivery. As a central interface between Key Account Management, logistics, customs and international partners, you contribute significantly to customer satisfaction and actively shape the processes of the Swiss business as part of the realignment.

Your tasks

• You independently manage our Swiss customers and handle their enquiries in close coordination with Key Account Management.
• You control the order processing from order entry to delivery and ensure compliance with delivery dates and quantities.
• You coordinate collaboration with sales, warehouse, logistics and other internal interfaces and ensure a smooth order flow.
• You conduct international correspondence with customers, business partners and freight forwarders.
• You prepare export and customs documents and ensure compliance with the applicable customs regulations.
• You handle complaints including credit notes and complete documentation.
• You take over the account assignment of invoices, clarify invoice discrepancies and support the extended S&OP process.
• You participate in cross-departmental projects and actively contribute to the further development and optimisation of Swiss processes.

Your profile

• Completed commercial training or a comparable advanced education or training.
• At least 4 years of professional experience in customer service, sales administration, order management or a comparable field of activity.
• Experience with ATLAS as well as comparable customs and foreign trade systems.
• Sound and verifiable experience in customs clearance as well as a good understanding of relevant import/export processes.
• Very good user knowledge of MS Office as well as confident SAP skills.
• Very good (Swiss) German skills in spoken and written form; good French and/or Italian skills are an advantage.
• Strong customer and service orientation as well as professional and reliable communication behaviour.
• Structured, careful and independent working style with a high level of quality and responsibility awareness.
• Enjoyment of interdisciplinary collaboration as well as willingness to take responsibility and actively further develop processes within the framework of the realignment of the Swiss business.

We offer

• More power for performance: High dynamism, quick decisions and short paths in the midst of an international and collegial working environment.

• More freedom for talent: 2 days of mobile working per week possible, comprehensive training opportunities, mentoring programmes, career opportunities.

• More sustainability: We are committed to sustainability and offer you the opportunity to contribute.

• More togetherness: Open corporate culture, team spirit, social commitment.

We preserve what is valuable and grow beyond ourselves as a team.
Would you like that for your future too? Then take the decisive career step with us and send us your application via our application form.