Company | TELAG

27 January 2026
100%
Permanent position
Zürich

Job summary

TELAG is the Swiss market leader in Contact Center services and Customer Relationship programs. They offer a supportive work environment with a focus on quality communication.

Tasks

Deliver exceptional customer service through various channels.
Maintain dedicated teams for specific clients to enhance market presence.
Invest in employee training for continuous service improvement.

Skills

Experience in customer service and contact center operations required.
Strong communication and interpersonal skills essential.
Ability to work collaboratively in a team-oriented environment.

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About the job

TELAG at a glance

TELAG is the Swiss market leader in the realization of contact center services and customer relationship programs.

As the largest and oldest on-call organization, as an experienced customer contact center, and for technical help desk activities of all kinds, we are an outsourcing partner and service provider.

Dedicated workstations and specialists who work exclusively for one client enable our customers to have market presence – quickly and without their own investments.

Despite all the technology we use, personal communication from person to person is our top priority. We know that our greatest asset is the quality of our employees. Only through continuous training and development of each individual are we able to offer our customers perfect service on the phone – and this is our declared goal!

History

Pioneer from Switzerland TELAG started in 1959 as the first provider of a telephone service in Europe. The first 20 years were characterized by...

Location

Zurich, also called Limmat city after the river of the same name, is the largest city in Switzerland with nearly 400,000 inhabitants and one of...

Numbers & Facts

Founded: 1959, Legal form: corporation based in Zurich, Certification: ISO 18295 / ISAE 3402 (Type 2), Employees: 200 full- and ...

Vision

We understand our customers as partners. Our goal is to provide them with high-quality customer contacts through the most diverse communication channels...