Operator-Receptionist
SDS Service de Sécurité SA
Mies
Key information
- Publication date:09 May 2024
- Workload:100%
- Contract type:Permanent position
- Place of work:Mies
Job summary
Our 24/7 telephone center in Mies is crucial for our clients and citizens.
Tasks
- Manage calls and provide information round-the-clock.
- Handle urgent requests and filter communications efficiently.
- Record incoming and outgoing calls accurately and timely.
Skills
- Experience in human relations and administrative tasks required.
- Excellent proficiency in French and communication skills.
- Strong organizational skills and initiative are essential.
Is this helpful?
Our telephone switchboard is operational 24/7 and 365 days a year.
Located in our premises in Mies, it is the nerve center of our organization and constitutes a key advantage for our clientele, but also for any citizen living in the Terre Sainte region who can thus rely on a competent, fast, and personalized service.
This position requires:
- Autonomy and initiative skills
- Sense of organization and priorities
- Reliability, rigor, and a sense of collaboration
- Discretion and interpersonal skills
- Analytical and synthesis skills
- Psychological resilience (perfect knowledge and mastery of one’s psychic and emotional capacities, ability to manage stress)
- Irreproachable morality and excellent presentation
- Excellent command of French and ease in writing
- Experience in human relations (effectively and flexibly managing relationships with clients and authorities, exchanges with teams and suppliers)
- Active interest in the values and objectives of the SDS company
- Good knowledge of computer software
Job description
- Ensure, in a 24/7 rotation, the monitoring and management of calls to the SDS telephone switchboard (being accustomed to working every day of the year, night and day by shift rotation)
- Manage urgent calls, handle requests, filter and communicate information reaching the switchboard.
- Listen, inform, guide, communicate, disseminate information at the hierarchical level and to the teams in place, either:
verbally and/or by radio, or by email, transmission note, written protocol, and proposal and/or follow-up decision for certain events.
- Keep a logbook of all incoming and outgoing calls.
- Receive and note the start and end of shifts of the various teams in the field.
Our operators are also required to perform various administrative tasks which require excellent written French skills as well. A commercial CFC is a plus for the position profile.
The complete application file should be sent to the address below:
SDS Security Service SA
Human Resources Department
Rte Suisse 7
1295 Mies
Incomplete applications will receive a negative response
