Senior Technical Expert D365 CRM

Are you an advocate of Microsoft technologies and enjoy diverse projects? Do you value customer contact and are a team player? Then we should get to know each other! 

ELCA, with over 2390 specialists, is one of the largest independent IT service providers in Switzerland. Thanks to our expertise in application development and our architectural capabilities, we offer the uniquely broadest range among all Microsoft Gold Partners in Switzerland. 

Due to the growing number of projects in the German-speaking part of Switzerland, we are expanding our MS Solutions team. The numerous exclusive projects vary in format, scope, industries, and companies. 

Your preferred ELCA location can be in Basel, Bern, Rapperswil, or Zurich.

Your Tasks

As a Senior Expert for Microsoft Dynamics 365 CE, you work simultaneously on various diverse and demanding customer projects following agile principles. Depending on the project, you work on-site at the customer or in-house at one of our locations. 

• You act both as a functional and technical consultant.
• You are involved in the entire lifecycle of CRM projects: pre-sales, offers, requirements analysis, solution design, construction, deployment, maintenance, and operation.
• You have direct customer contact, both with technical and business personnel and end users.
• You work closely with others in the team, both in your own and other projects to support complex (technical) problems or when a project has a lot of work.
• You develop solution designs based on Dynamics 365, Power Platform, and Azure technologies. 
• You implement the solution design yourself, break it down into smaller implementation blocks, or support other team members in implementation.
• Depending on the project setup, you work closely with colleagues in the French-speaking part of Switzerland or with our offshore development team in Vietnam.
• You act as a coach for less experienced engineers and assist with onboarding new team members.
• You continue to maintain implemented as well as existing projects (e.g., for further developments, corrections, upgrades, and customer support).

Our Offer

• Opportunity to expand your expertise through diverse projects and unique products, latest technologies, and customers from various industries 
• Attractive prospects through continuous training, coaching, and an internal career path 
• Our culture makes the difference! We actively live flat hierarchies and open, helpful collaboration across all disciplines and departments 
• We organize regular events such as Microsoft Tech Talks, Brown Bag Lunches, and Coding Events as well as cozy and sporty offsite gatherings 
• Good work-life balance (flexitime, home office), modern and flexible workplace in a multicultural environment 
• Top benefits such as contributions to private mobile phone or business phone, half-fare travelcard, business travel in 1st class, flexible pension models, coverage of daily sickness and accident insurance (private, worldwide), and much more

Your Profile

• Technical degree from a university/ETH/FH
• You have practical experience and knowledge in Power Apps / Model-driven App / Canvas App / Dataverse / Power Automate / Power Pages
• You have in-depth knowledge in at least one of the following modules: Sales, Customer Service, Field Service Management, Marketing 
• You know the standard functionalities of Microsoft Dynamics 365 CE and the Power Platform. You understand the limits of configuration and know which extensions can be cost-effectively implemented through programming
• You have good programming skills in Microsoft technologies (.NET, C#, ASP.NET, Visual Studio), especially in the context of D365 (plugins, JavaScript, TypeScript, etc.)
• Experience with cloud services, preferably Azure (Logic Apps, Azure Functions, Azure DevOps), is a great advantage
• Experience with Microsoft products such as Power BI, AI is an advantage
• Several years of experience (at least 10 years) in leading and implementing CRM projects with Microsoft Dynamics 365 (including certifications) and alternatively experience in project management
• Extensive knowledge of architecture methods/frameworks and modeling tools (e.g., xy) is a big plus
• Experience in the IT service environment, including responsibility in project execution and delivery
• Ability to explain complex technical topics clearly 
• Very good German and English skills. French is an advantage.