Lupfig
15 hours ago
Clerk Service Dispatch Backoffice
- 10 April 2026
- 100%
- Permanent position
- Lupfig
Job summary
Join STIEBEL ELTRON, a leader in energy-efficient heat pumps, since 1924. Enjoy a dynamic work environment with great benefits!
Tasks
- Coordinate our service technicians and manage appointments for repairs.
- Be the first contact for customer issues and ensure effective solutions.
- Maintain customer data and create repair offers in our systems.
Skills
- You have a commercial education and can understand technical matters easily.
- Fluent in Italian and can professionally handle demanding customers.
- You thrive in teamwork and are open and communicative.
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About the job
Since its founding in 1924, STIEBEL ELTRON has been at the forefront of the times and is a leading company in the field of energy-efficient heat pumps. In a dynamic environment, we develop high-tech products and pave the way to a sustainable future.
At our headquarters in Lupfig AG, we are looking for a
Clerk Service Dispatch Backoffice (60 - 100 %)
Is customer satisfaction your top priority? Are you resilient and stay calm even in hectic situations? Are you not afraid of customer contact? We have the right position for you! In a young and lively team, you are the first point of contact for our customers in emergencies, malfunctions, and repairs. You are responsible for ensuring that the right measures are taken to resolve malfunctions. In doing so, you coordinate the assignments of our service technicians and are their central contact person. Teamwork is key!
What you will do with us
- Your main task is the dispatching of our service technicians
- You schedule repair orders, maintenance, and commissioning
- In emergencies and malfunctions, you are the first point of contact for our customers
- You initiate the appropriate measures to resolve malfunctions
- Preparing repair quotes is your responsibility
- You keep customer data in our IT systems continuously up to date
What you bring with you
- You have a commercial education (EFZ, business school, or similar)
- You understand technical issues without problems
- Italian is mandatory
- You can professionally handle demanding customers
- Resilience and an efficient working style are among your strengths
- You prefer to achieve success in a team
- You are open and communicative
What makes us unique
- Employees come first! You can expect generous social benefits
- Unmistakable! Experience the refreshing spirit at our attractive company headquarters
- Balance is a must! Enjoy the advantages of our work-life balance
- Uncomplicated! We meet at eye level and appreciate your input
Do you fit with us?
Daria Staub, HR clerk, looks forward to your online application with photo. Simply click on "apply now", fill out our application form, upload files, and send!
Would you like to learn more? Maria Füglistaler, Backoffice team leader, will be happy to provide you with further information about this position and our company. Thank you for your interest and hopefully see you soon!
Apply now
