Customer Advisor Agency Thusis

About the job

What to expect:

• Comprehensive advice and support for new and existing customers in the private customer segment
• Active sales of insurance solutions (basic and supplementary insurance) including targeted new customer acquisition
• Sustainable expansion of the customer portfolio through cross- and upselling as well as customer retention
• Needs-based development and presentation of individual offers
• Planning and implementation of sales measures for market development and customer acquisition
• Maintenance, expansion and long-term retention of the customer portfolio as well as proactive cancellation prevention
• Competent and service-oriented response to customer enquiries regarding policies, benefits and billing
• Fluent and audience-appropriate communication in German across all contact channels (telephone, e-mail, personal contact, counter service)
• Representation at events, campaigns and marketing activities
• Independent handling of general commercial, administrative tasks as well as ensuring agency operations

• Completed commercial basic training or equivalent qualification or higher professional education
• Certification as an insurance intermediary (VBV) or willingness to obtain this promptly
• Experience in the insurance sector or sales is an advantage
• Strong enjoyment of customer contact as well as a high service and customer orientation
• Entrepreneurial thinking and acting
• Confident handling of MS Office as well as a structured and efficient working style
• Friendly, well-groomed appearance as well as good communication skills and negotiation skills
• Very good German language skills in spoken and written form; knowledge of Italian is an advantage