Telephone Operator 50%
Universitätsspital Basel
Basel
Key information
- Publication date:12 December 2025
- Workload:50%
- Place of work:Basel
Job summary
Join the University Hospital Basel team to support vital communication. Enjoy a dynamic work environment with great benefits.
Tasks
- Manage incoming and outgoing calls at the hospital.
- Answer general inquiries about opening hours and events.
- Forward health-related calls from patients and doctors.
Skills
- Completed commercial training or equivalent education.
- Fluent in Swiss German, German, French, and English.
- Strong communication and customer-oriented mindset.
Is this helpful?
What you can achieve
- Handling incoming and outgoing telephone calls of the University Hospital Basel
- Answering internal and external general inquiries (opening hours, events, etc.)
- Forwarding calls from patients, medical practices, or external hospitals regarding health questions or clarifications
- Calling in on-call doctors, nursing staff, and other personnel on behalf of the departments within the University Hospital Basel
- Modifying data and maintaining the telephone system
- Setting up conference calls
What you bring with you
- Completed commercial apprenticeship or equivalent basic training
- Experience as a telephone operator or call center agent is an advantage
- Good IT skills (Office applications) are required
- Fluent Swiss German and German skills as well as very good French and English skills
- Communicative, customer-oriented, and reliable personality
- Networked thinking, quick comprehension, and willingness to work in a lively 7-day operation with irregular shifts (07:00–21:00)
Your benefits at USB
- Attractive salary policy and excellent social benefits
- Discounts in shopping, sports, and leisure
- Support with moving and finding accommodation
- 25 vacation days plus 5 additional flexible days off
- Support for further education and career planning
- Campus in the heart of Basel and the tri-border area
- Comprehensive childcare options
- Free sports and exercise program
About USB
There are many reasons to join us: Working at USB primarily means being part of a dedicated team of over 7,500 employees from around 90 nations. Our lively daily routine is characterized by pioneering research, top-level medicine, and knowledge transfer at the highest level. Added to this are a modern corporate culture, interdisciplinarity, inspiring innovative power, and diverse training and development opportunities.
Would you like to help shape the hospital of the future with us? Then become part of us! #TeamUSB
