Service Advisor / Customer Service Advisor (m/f/d)

About the job

happy-netz is one of the largest garage networks for the brands Audi, VW, Skoda as well as Garage Plus in the German-speaking part of Switzerland, currently with nine locations. The network, anchored on the right side of Lake Zurich, has been privately owned since 1986 and is well established in the region. The organisational structure offers the advantages and opportunities of a large group, combined with the autonomy, flexibility and individuality of a smaller enterprise at each location.

Aufdorf Garage Männedorf is the competence centre for VW passenger cars on the right side of Lake Zurich. We are an innovative company with modern infrastructure. To strengthen our team in Männedorf, we are looking for a motivated and team-oriented Customer Service Advisor / Service Advisor (m/f/d) 50 – 80% from 01.01.2027 or by arrangement.

Your area of responsibility

• Professional support of our customers throughout the entire service process, from appointment scheduling to vehicle handover
• Recording and processing workshop orders up to invoicing
• Ensuring a smooth order process and optimal utilisation of the mechanics
• Recognising customer needs and advising on suitable additional services and service offers
• Preparing cost estimates for customers and orders for the workshop
• Ensuring high customer satisfaction
• Coordination of replacement vehicles
• Compiling invoices including competent explanations to customers

Your profile

For this exciting and varied role, you bring a completed training as a customer service advisor or experience in customer service in the automotive industry. If you can also demonstrate the following, you are our candidate:

• Team player and resilient
• Reliable and quality-oriented working style
• Friendly manners and customer-oriented attitude
• Driving licence category B
• Confident handling of IT systems
• Technical understanding
• Flexibility to cover holiday replacements at 100 percent workload

What you can expect from us

To enable you to perform this role to the best of your ability, we support you in your individual (personal and professional) development. Not only that:

• Family-like working environment
• Varied and challenging work
• Contemporary remuneration and social benefits
• 5 weeks holiday
• Flat hierarchies

Interested in a conversation?

Then we look forward to receiving your CV including photo by email to Jan Schweizer.