Head of Business Services, Billing and Process Management

About the job

Head of Business Services, Billing and Process Management 100%

Workplace

Zurich

Workload

100%

Start Date

by arrangement

Is this you?

Are you passionate about the further development of Business Services for Key Accounts? At ISS, you create excellent service quality for our Key Accounts Switzerland. As Head of Business Services, Billing and Process Management, you ensure uniform standards for the mandates and towards operations and accompany change management for successful collaboration with customers.

This position is aimed at experienced leaders with solid expertise in supplier, process and financial management.

What to expect

• You lead the Business Services area with the specialist departments Account Billing, Product/Process Management for infrastructural and technical building management (IGM/TGM), Systems & Tools as well as the Helpdesk
• You are responsible for the contract-compliant implementation of complex customer contracts and ensure that agreed performance and billing models are applied correctly
• You ensure timely and error-free billing of services for our Key Accounts Switzerland and are responsible for the quality of the underlying processes
• You further develop calculation and billing models, analyse financial and performance data and derive concrete actions and optimisation measures from them
• You act as a competent contact person for account management, finance and operations on financial, contractual and procedural issues
• You establish high quality standards as well as sustainable governance for systems, processes and data
• You lead cross-departmental projects and change management measures to increase efficiency and standardisation in the mandate

What you bring

• You have a higher business, financial or technical education (FH, university, HF or comparable)
• You have several years of leadership experience in a comparable function within facility management, a service-oriented environment or a complex matrix organisation
• You have proven expertise in contract management of demanding customer mandates and many years of experience in controlling billing processes
• You bring solid experience in developing calculation and business models as well as in analysing and interpreting financial and performance indicators
• You have a confident appearance at management level and a pronounced ability to successfully bring together different stakeholders
• You speak fluent German and English, French and Italian are an advantage
• You complement your profile with several years of experience in leading change projects

What we offer you

• Wide range of internal development opportunities
• 16 weeks maternity leave
• Employee celebrations and appreciation programmes
• Part-time work and job sharing: Flexible working models that fit your life
• Attractive own ISS Switzerland pension fund
• Discounted Swisscom mobility subscriptions for the whole family
• Personnel offer platform with attractive discounts and special conditions
• Structured onboarding in the initial phase

Ready for us? We are ready for you.

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools and hospitals function and are liveable. Our more than 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day.

ISS stands for innovation, service quality and customer proximity. As a market leader, we offer secure jobs, diverse development prospects and a corporate culture characterised by appreciation, lived occupational safety and responsibility – visible in five programmes, over 200 training and further education opportunities as well as the consistent use of sustainable products and solutions.

About us

Employee stories

Dear recruitment agencies: For this position, we only consider direct applications. Thank you.
Please note: We gladly accept applications by post, but documents will not be returned.

Your contact

Stefanie Büchele
Head People & Culture Corporate Functions
Phone: 058 787 86 77

Apply now