Field Service Technician 60 - 100%

About the job

Resea Biotec GmbH in Recherswil (SO) is an established bioprocess technology partner for pharmaceutical and biotech companies, start-ups, research institutes and universities in Switzerland. As the official Swiss distributor and certified service centre for Getinge Applikon, we combine high-quality bioreactor systems with technical advice, application knowledge and personal service.

We support our customers throughout the entire lifecycle of their bioprocess equipment – from selection and implementation to optimisation and long-term reliable operation. On-site service is a central part of our partnership. To strengthen our service team, we are looking for a

Field Service Technician (m/f/d) Bioprocess Technology, 60–100 %

Your Role

As a service technician, you are an important part of our promise as a bioprocess technology partner: you combine sound technical knowledge with personal support and ensure that our customers can use their systems safely, efficiently and reliably.

Your Tasks

• Installation, commissioning, maintenance, retrofitting, calibration and repair of bioreactor systems at customer sites or via remote support
• Performing software and firmware installations and updates, integrating systems into the customer network. Support with fault diagnosis in device communication and network connections, especially TCP/IP, IP addressing, subnets, LAN/Ethernet
• Independent planning and coordination of your assignments including maintaining documentation of service calls and SAT, IQ and OQ activities as well as spare parts orders.
• Development and implementation of customer-specific technical solutions, including special parts and individual system adaptations.
• Close cooperation with customers, suppliers as well as our sales and application teams

Your Profile

• Completed technical basic training (EFZ), e.g. as an electronics technician, automation technician, polymechanic, mechatronics technician or comparable; further training as a technician HF is an advantage
• Experience in technical service or field service, ideally with laboratory, analysis or medical technology
• Good understanding of electronics, mechanics and measurement and control technology
• Good knowledge of network technology (TCP/IP, IP addressing, LAN, switches) and Windows environments; experience with remote maintenance and industrial protocols (e.g. OPC, Modbus) is an advantage
• Very good German and good English skills (manufacturer contact is in English); French skills are a plus
• Enjoy solving technical problems with an independent, reliable working style
• Enjoy working in laboratory and cleanroom environments and complying with the associated safety, hygiene and documentation regulations.
• Enjoy regular customer visits, especially in the Basel, Bern, Geneva and Zurich regions; driving licence category B, residence in the Mittelland region.
• Willingness to attend training and assignments at the manufacturer in European countries

We Offer

• Varied and exciting work in modern bioprocess technology and long-term support of customers from pharma, biotech and research
• A small company that lives flexibility: direct communication, quick decisions and independent work
• Manufacturer training at Getinge Applikon and support for further education
• 60–100 % workload, flexible working hours and participation in scheduling
• Company vehicle, laptop and mobile phone
• Employment conditions: flexible working hours, annual working time, 5 weeks holiday, pension fund above the minimum, company vehicle for private use and much more.

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