IT Service Desk Agent

About the job

IT Service Desk Agent

80-100% ◆ Eschen ◆ m / f / d

Your role:

Would you like to share responsibility for the smooth operation of our bank? As part of our Service Desk team, you ensure the ongoing IT operations in Liechtenstein, Switzerland, Austria and Germany and support our employees with technical concerns.

Your tasks include:

• Central contact person for telephone and written enquiries from our employees
• Prompt handling of incidents and service requests within the scope of 1st level support including analysis, documentation and follow-up of faults
• Participation in IT service management processes such as access, change and problem management as well as in service delivery management
• Close cooperation with specialist departments as well as internal and external IT partners to continuously improve and ensure stable IT operations

Your education and experience:

• Completed vocational training in an IT-related field as well as several years of experience in IT service desk, IT support or service management
• Sound technical understanding as well as good knowledge in the areas of Windows, Microsoft 365, Intune/Mobile Devices and e-mail systems
• Ideally, you already have experience in professional leadership or in coordinating teams and projects and convince with organisational skills, a sense of responsibility and leadership competence

Your working style:

• You keep a cool head even in hectic situations, act solution-oriented and convince with a strong service orientation
• You work reliably and independently, communicate appropriately for the target audience and put the concerns of our employees at the centre
• You act responsibly, appear confident towards different stakeholders, coordinate different interests purposefully and also take on holiday and weekend duties (on-call service) after familiarisation

Your team:

You work in a committed team that ensures the IT operations of the LLB Group. Together we ensure high availability of our systems and make a valuable contribution to successful collaboration across national borders.

Your perspective with us:

Look forward to a varied and responsible area of work in a dynamic banking environment. You will have the opportunity to continuously expand your expertise, actively contribute to the further development of our service processes and be part of a collegial team with high expertise.

Are you in?

Below you will find more about us as an employer and Thomas Kornexl (+423 236 95 02) from the HR team will be happy to answer your questions.

Apply online now