Marketing & Guest Experience Coordinator

About the job

Marketing & Guest Experience Coordinator

Permanent contract / Glion, Switzerland

Glion Institute of Higher Education, a Sommet Education Group brand, is a private Swiss institution shaping the future of hospitality and luxury management education across 3 campuses in Glion and Bulle (Switzerland) and London (UK).

3rd in Hospitality and Leisure Management, 3rd in employer reputation in the 2026 QS World University Ranking.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Development, Distinctiveness, Joint Commitment, Openness and Sense of Service are the values driving our actions. We offer an innovative, collaborative and thriving environment.

Responsibilities:

• Coordinate and deliver Open Days, Graduation Ceremonies, VIP visits, recruitment events, webinars, and other marketing-led activities
• Manage all event logistics, including registrations, scheduling, venue setup, signage, materials, photography, audiovisual requirements, and guest experience
• Liaise with internal departments and Event Managers to ensure seamless planning and execution of events and campus visits
• Coordinate event-related communications, presentations, promotional materials, social media coverage, photography, and video production
• Manage relationships with external suppliers, agencies, and service providers, ensuring quality delivery and budget compliance
• Coordinate individual and group campus visits for prospective students, parents, school counsellors, education agents, and VIP guests
• Deliver a personalized and premium visitor experience, while gathering feedback and implementing continuous improvements
• Coordinate the Marketing Student Ambassador Program, including scheduling, onboarding, training, communication, activity tracking, and engagement initiatives
• Plan and oversee all graduation-related activities, including guest registration, branding, ceremony logistics, photoshoots, Yearbook production, and alumni engagement events
• Support alumni marketing initiatives by developing and coordinating communications and content that showcase alumni achievements across digital and social media channels
• Organize focus groups and provide customer and market insights to support the effectiveness of marketing activities and communication strategies
• Support the execution of marketing campaigns, email marketing activities, social media and editorial calendars, ensuring alignment with Glion's brand identity and premium positioning
• Monitor budgets, process purchase requests, prepare performance I reports, and maintain strong relationships with key stakeholders across Glion and Sommet Education

Profile and experiences:

• Bachelor's degree in Marketing, Event Management, Hospitality Management, Communications, or a related discipline or equivalent work experience
• 2-3 years of professional experience in event management, marketing coordination, hospitality, or student engagement
• Fluency in both English and French (written and spoken)
• Demonstrated experience coordinating complex events involving multiple stakeholders
• Experience within higher education, hospitality, luxury, or other customer-centric industries is highly desirable
• Working experience in a multicultural environment
• Excellent event planning and project management skills
• Excellent attention to detail and commitment to quality
• Proficiency in Microsoft Office, CRM systems, event registration platforms, and digital collaboration tools
• Flexibility to work evenings and weekends when required to support events
• A valid driver's license is required

Other information:

• Location: GIHE Sàrl, Route de Glion 111, 1823 Glion (with regular travel within our Bulle campus)
• Type of contract: undefined period of time contract
• Activity rate: 100%
• Start date: 01.09.2026