Hitachi Energy AG
Wettingen
Yesterday
Senior Specialist Quality Management & Customer Complaints 80 - 100% (m/f/d)
- 11 February 2026
- 80 – 100%
- Wettingen
Job summary
Join Hitachi Energy as a Senior Specialist in Quality Management. Drive customer complaint handling and quality processes.
Tasks
- Moderate and manage customer complaints, ensuring timely resolutions.
- Conduct root cause analyses and create 8D reports for improvements.
- Lead quality projects and ensure compliance with global standards.
Skills
- Technical degree or equivalent with years of quality management experience.
- Strong knowledge of 8D methodology and ISO standards required.
- Fluency in German and English, with SAP skills preferred.
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About the job
About the Position
As a Senior Specialist Quality Management & Customer Complaints, you take on a central role at the interface between quality, customers, sales, and the global organization. You are responsible for the professional handling of customer complaints, driving audit and quality processes forward, and ensuring that the local quality management system complies with global standards. In addition, you lead important quality projects and actively support the continuous improvement of the organization.
What You Can Achieve
Moderation and management of customer complaint handling including meeting deadlines, coordinating replacement deliveries, and customer communication in collaboration with sales
Conducting Root Cause Analyses (RCA) together with the laboratory, creating 8D reports, and deriving and tracking lessons learned
Contact person for the global organization regarding customer complaints as well as conducting regular alignments and meetings
Maintenance and review of quality-relevant documentation
Planning, conducting, and accompanying internal and external audits (internal audits, ISO, supplier, and customer audits) including follow-up of open actions
Moderation of sustainable solution finding for quality problems together with the Continuous Manager
Review, maintenance, and further development of processes as well as ensuring the compliance of local processes with global requirements
Leadership and participation in quality projects (e.g., IRIS certification), including training and Q documentation
What You Bring
Completed technical studies (FH/ETH) or a comparable qualification
Several years of experience in customer complaint handling and quality management
Solid knowledge of 8D methodology, Root Cause Analysis (RCA), as well as ISO and IRIS standards
Confident handling of SAP; knowledge of Intelex and Adonis tools is a plus
Structured, methodical working style with strong assertiveness and pronounced team orientation
Very good German and English skills, both spoken and written
More about us
Hitachi Energy stands for innovative technologies and sustainable energy solutions worldwide. With us, you can expect a secure workplace in a future-oriented company, exciting development opportunities, a collegial and appreciative working environment, as well as attractive social benefits.
