Customer Service Advisor | Service Advisor 100%
Glattpark
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Glattpark
Job summary
Join Schmohl AG, a prestigious Swiss car dealership, as a Service Advisor. Be part of a luxury automotive tradition offering high-quality service.
Tasks
- Act as the primary contact for customers in the Bentley Aftersales area.
- Coordinate service orders and ensure top-notch service quality.
- Build long-term customer relationships and manage administrative tasks.
Skills
- Technical or commercial education with automotive expertise required.
- Fluent in German and English, additional languages a plus.
- Strong customer service skills and proficiency in MS Office.
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JOB BOARD
Customer Service Advisor | Service Advisor 100%
Founded in 1923, Schmohl AG is one of the oldest and most renowned car dealerships in Switzerland. With the exclusive brands Bentley, Bugatti, McLaren, Rimac, and Rolls-Royce, our traditional company stands for the highest quality, individual service, and automotive passion.
To strengthen our team, we are looking immediately or by arrangement for a service-oriented and committed personality as a Customer Service Advisor | Service Advisor (100%)
Your tasks:
In this central position, you are the first point of contact for our valued customers in the Bentley Aftersales area (support for Rolls-Royce Motor Cars if needed). You ensure a smooth process – from appointment scheduling to vehicle return – and make sure that our service quality meets the highest standards. This includes:
- Personal advice and support for our customers regarding service and repair work
- Preparation of offers for maintenance, repairs, and accessories
- Planning, coordination, and monitoring of service orders in close cooperation with the workshop team
- Organization of replacement mobility as well as pick-up and delivery service
- Billing of customer orders
- Administrative tasks towards customers and manufacturers
- Clarification of warranty and goodwill issues as well as handling complaints
- Maintaining long-term customer relationships and selling additional services and accessories
- Billing and administrative processing towards customers and manufacturers
Your profile:
- Completed technical or commercial training, ideally with additional qualification in vehicle technology
- Several years of experience in customer service, preferably in the automotive industry
- Very good German and English skills in spoken and written form; additional languages are an advantage
- High service orientation, solution-oriented working style, and quality awareness
- Confident handling of MS Office and appointment/capacity planning; experience with VW or BMW systems is an advantage
- Resilient, flexible, and honest personality with polished manners
- Driver's license category B
What we offer you:
- Varied activity with high personal responsibility in a traditional company in the luxury automotive sector
- Work with exclusive brands and a demanding, international clientele
- Training opportunities on our in-house brands
- A committed, motivated team in a modern working environment in Zurich Glattpark
- 26 vacation days, free parking, and other attractive benefits
Contribute to the further development of Schmohl AG and unfold your potential in this fascinating luxury car world: We look forward to receiving your meaningful application documents by e-mail at bewerbung@schmohl.ch.
Direct applications are preferred.
Location: Schmohl AG, Stinson-Strasse 2, 8152 Glattpark / Zurich
Start: November 1, 2025, or by arrangement
Contact: bewerbung@schmohl.ch
