Career Changer as Customer Service Representative in Local Transport

About the job

We have a variety of important professions that require specialised knowledge. That is why we rely on people who want to reorient and develop professionally, for example after parental leave. You will receive an attractive salary already during the retraining. After the career change, you will work on an equal footing with your colleagues.

This is what awaits you during the retraining:

• The retraining takes place over 14 weeks full-time (39 hours/week) and consists of theoretical and practical teaching sections
• The theoretical lessons take place at the Würzburg location, your practical assignments usually take place at the later place of deployment in Gemünden
• During the entire retraining, fixed contacts are available to answer your questions
• You complete the retraining with a theoretical and practical examination
• The training classes consist of approx. 8 participants

After the retraining, you will take on the following tasks:

• You actively advise and support our customers on and in the train
• You provide timetable and fare information and give information about connecting services and irregularities
• The control and sale of tickets are your responsibility
• You are responsible for order and safety on the train
• With high service quality, you increase customer satisfaction
• Collaboration with colleagues, such as train drivers, service staff or security personnel, is part of your daily routine

Your profile:

• Ideally, you have professional experience in customer service, such as an employee in gastronomy or as a hotel clerk, steward, flight attendant, salesperson, retail clerk
• You enjoy working with people and customer and service awareness come naturally to you
• You have acquired good conflict and communication skills in your professional life
• Your written and spoken German skills are very good (at least B2 level)
• The planned irregular shift work as well as weekend and public holiday work do not bother you
• A valid driving licence class B is an advantage to be punctual at work even outside public transport times

This is important to us:

Benefits

Attractive conditions

Free travel

Stability and security

Choice model

Equal opportunities and self-determined participation of severely disabled and equally recognised persons as well as respectful cooperation are firmly anchored principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.