Reception Internship at Fairmont Spa (M/F/X) – Spring 2027

About the job

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and an exceptionally refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights sure to satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specialising in grilled dishes unmatched in the region, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

The Fairmont Spa, a true haven of peace at the heart of the Fairmont Le Montreux Palace, offers its clients a unique wellness experience thanks to modern facilities and exceptional treatments carried out in collaboration with the prestigious brands Biologique Recherche and Swiss Perfection Montreux.

We are pleased to inform you that your internship will take place from 1 March 2027 to 31 August 2027 within the Fairmont Le Montreux Palace. We look forward to welcoming you soon to our teams.

Your mission?

As a Reception Intern at the Fairmont Spa, you will be the ambassador of excellence and well-being. Your role will be to warmly welcome our clients, advise them on our services, and ensure a unique and special experience from their arrival.
Summary of responsibilities:

Reporting to the Assistant Director of the Fairmont Spa, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently provide professional, friendly, and engaging service
• Optimally inform and advise clients at Reception
• Help clients navigate the Fairmont Spa and inform them about the services and products used
• Welcome clients, explain and sell products, activities, and accessible services
• Coordinate reception and client requests
• Inform clients about programmes and schedules
• Coordinate client payments and communications
• Ensure clients are directed to the correct locations for their treatments or activities and in contact with the appropriate staff
• Report all issues and complaints related to the Fairmont Spa
• Be in contact with relevant departments to confirm bookings, ensure maintenance and cleaning, and overall operation in compliance with standards
• Communicate all necessary information during meetings to optimise the success of the Fairmont Spa and its services
• Open and close the Fairmont Spa if needed
• Promote the Fairmont Spa
• Commit to the quality of your service, discretion, and absolute honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Be flexible and cooperative in all circumstances, especially if required to work in another department occasionally
• Respect ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and company
• Perform any other assigned tasks

Qualifications

• Internship as part of hotel training
• Fluency in French
• Good knowledge of English
• Russian or Arabic language skills an asset
• Proficiency in computer software
• Flexibility and initiative
• Sense of hospitality and sales
• Adaptability
• Composure (handling client complaints and emergency situations)
• Rigour and organisation
• Good presentation

Physical requirements of the position:

The physical requirements of the position include, but are not limited to:

• Constant: standing and walking throughout the work period
• Constant: lifting and carrying loads
• Occasional: kneeling, pushing, pulling, lifting
• Occasional: climbing up or down stairs and ramps

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Accommodation possibility subject to availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

ABOUT FAIRMONT HOTELS

"Turning moments into special memories"

Driven by a commitment to excellence, we continuously evolve to meet the ever-changing desires and expectations of our clients and colleagues, while preserving our iconic heritage.

Charismatic • Connected • Precious • Exceptional

At Fairmont, we have one passion: to offer our clients the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates and the heart of London, our clients choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with creative and artistic décor, all complemented by superb facilities and attentive service to provide an unforgettable guest experience. That is why you will find exceptional career opportunities in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific, as well as the best training, career development, recognition, and reward opportunities in the industry.

Attentive service.

At the heart of our service promise is our staff, conscientious and caring employees equipped with the tools necessary to deliver memorable service.

For over a century, we have been closely connected to the communities around us. With us, precious moments are celebrated and history is made.

Our teams are guided by values of respect, integrity, teamwork, responsibility, and excellent service; we uphold the highest ethical and quality standards and treat all colleagues with fairness and dignity. A leader in community and environmental matters, Fairmont is also renowned for its eco-responsible tourism practices and its recognised Environmental Partnership programme. A promising future awaits you.

Experience The Grandest of Feelings

The wait is over. The time has come to offer clients an unparalleled experience. Take them behind the scenes of a Broadway show, fly over the Swiss Alps in a private helicopter, enjoy a 24-carat facial in the most luxurious spa in Dubai, and let them experience the elegance and exceptional hospitality of our establishments.

These experiences evoke the thrill of discovery, the resonance of history, the romance of the senses. Majestic landscapes and exclusive boutiques. Intimate meals and shared celebrations. A world of escape awaits them.

History is all around us, but every step taken is anchored in the present moment, and the promise of adventures to come continues to drive us forward.

WHY WORK AT ACCOR

At Accor, we recognise the value of our employees. By offering each of them a range of benefits throughout their career at Accor, wherever they are, we aim to honour all those who contribute to the Group’s success and influence.

We are much more than a global leader. We welcome you as you are, and you can find the job and brand that match your personality.

By joining Accor, you write every chapter of your story and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/fr/fr

Do what you love, care for the world around you, dare to challenge the status quo! #BELIMITLESS