Field Service Engineer

About the job

About Hapa

Hapa is the internationally leading provider of innovative printing solutions for packaging processes in the pharmaceutical industry. As a continuously expanding Swiss SME, we employ around 170 staff at our headquarters in Volketswil near Zurich and at our own sales and service locations worldwide.

Further information about Hapa and its comprehensive business landscape can be found at www.hapa.ch.

Hapa is part of Coesia, a group of globally operating companies for innovation-based industrial and packaging solutions headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 9,000 people (as of 2024).

About the Role

After intensive training in-house and at customer sites, you will independently undertake international assignments. You will support our printing systems on site, conduct customer training as well as maintenance and service work. You will work with state-of-the-art technology from the fields of printing solutions, automation, mechanics, electronics and software integration. You will integrate new machine generations at international customers, represent our company on site and be supported by a motivated, collegial team.

Main Tasks and Responsibilities

• Installation, network integration, commissioning and validation of our flexo and digital printing systems as well as print inspection systems (black and white and full colour printing)
• Carrying out preventive and fault-correcting maintenance work on Hapa printing units
• Installation and validation of software and hardware upgrades
• Initial instruction and training of customer personnel (machine operators and maintenance staff)
• International assignments and travel to our customers

What You Bring

• Completed vocational training as a mechatronics technician or automation technician (ideally supplemented by technical further education at FH (HF) / ETH level)
• Willingness to travel at least 80% (service assignments usually last several days, rarely up to 3 weeks)
• Very good knowledge and practical experience in electrical engineering, control technology, information technology and general fault analysis
• Very good PC, PLC and network skills
• Very good English skills
• Good German skills (additional foreign languages are an advantage)
• Willingness to build competence for practical applications in industrial printing technology
• High commitment, customer and service orientation as well as great flexibility
• Enjoyment of daily contact with international customers, high social competence and independent working style
• Professional experience as a field service engineer in the field is desirable

What We Offer

Hapa offers you an attractive and future-oriented workplace, with opportunities for further training, talent programmes and development opportunities as well as other contemporary employment conditions. Flat hierarchies, a great team and a collegial working atmosphere complete our offer.

Do you have a passion for mechatronics? Then we look forward to receiving your application via our portal!

Recruitment agencies are kindly requested to refrain from enquiries or contact in connection with this job advertisement.

Coesia is a company that promotes equal opportunities and is committed to diversity and inclusion.