Inspire (MIT) in Rooms

About the job

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, across 30 countries worldwide, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Overview:

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and a most refined gastronomic experience, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights sure to satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the Franco-Lebanese starred chef who signs the menu of our new pop-up restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation and beauty.

INSPIRE ROOMS - MANAGEMENT TRAINING 18 months M/F – Spring 2027

The Inspire programme offers promising hotel talents the unique opportunity to immerse themselves in the heart of hotel operations, alongside the best professionals in the industry. As an Inspire Rooms participant at Fairmont Le Montreux Palace, you will develop in-depth expertise in various aspects of the Rooms Division, discovering diverse sectors such as Housekeeping, Front Office, Night Audit & Guest Relation / Duty.

You will take on responsibilities as a Supervisor, allowing you to acquire valuable skills in team management, organisation and exceptional service. This programme is a true gateway to develop your talents and become an integral part of creating unique and special memories for our guests.

If you aspire to a rewarding career in luxury hospitality and share our values of professionalism, personalisation and passion for service, join us and take a step towards excellence!

General Responsibilities:

• Consistently provide professional, friendly and engaging service
• Lead by example and apply LQA technical and emotional standards
• Commit to the quality of your service, discretion and absolute honesty
• Strictly adhere to hygiene and health regulations
• Respect ergonomic work standards in accordance with health and safety rules
• Comply with department policies, procedures and service standards
• Observe all safety policies
• Perform any other assigned tasks

Specific Housekeeping Responsibilities:

• Inspect rooms according to hotel standards
• Coordinate guest activities and requests
• Coordinate reception requests and priorities
• Coordinate room statuses with reception
• Inspect floors, offices, storage and equipment
• Control and supervise arrivals, VIP turndown in coordination with floor housekeepers
• Act as liaison between room staff and management
• Actively participate in total quality management development, including improvement proposals
• Communicate necessary information to superiors for smooth department operation
• Sign the instruction book and meeting report after reading
• Always be aware of team progress
• Inform floor staff of corrective actions when inspections reveal deviations from standards
• Supervise, note in the instruction book and participate in room relocations

Specific Front Office Responsibilities:

• Welcome guests and handle their arrivals and departures according to chain standards
• Manage guest issues and respond quickly, record and notify appropriate departments
• Promote hotel sales points (restaurants, bars and Spa)
• Assist guests with hotel facilities in an informative and helpful manner
• Assign rooms according to guest preferences (profile)
• Ensure promotion of the loyalty programme
• Follow up on complaints
• Lead by example and apply LQA technical and emotional standards
• Offer additional equipment and services
• Internal communication: create sparkles

Specific Night Auditor Responsibilities:

• Welcome guests and handle their requests during the night
• Manage guest telephone calls
• Make reservations
• Manage the telephone switchboard and fire emergency centre
• Apply and master safety rules during critical situations: think and stay calm, alert as soon as possible – observe to provide as many details as possible during testimony – protect the scene until police arrival
• Ensure guest wake-up calls
• Conduct hotel security rounds
• Open and close access points and turn lights on in the hotel
• Create guest files upon arrival
• Perform guest billing based on information from various sales points
• Prepare daily statistical and accounting reports
• Transmit necessary elements to accounting for invoice dispatch
• Provide In Room Dining and HSKP service at night
• Handle various guest requests (technical, additional items, etc.)
• Drive and park guest cars according to standards
• Manage cash and other currency exchange operations
• Perform day-end closing operations and verify accuracy

Specific Guest Relations & Duty Responsibilities:

• Welcome guests and respond to FO requests
• Manage guest issues and respond quickly, record and notify appropriate FO departments
• Perform Front Office tasks and some Night tasks
• Inspect VIP rooms with technical control, follow up on amenities and specific requests
• Announce VIP arrivals internally
• Assist guests with hotel facilities in an informative and helpful manner
• Cover some evening and weekend Duty shifts according to schedule
• Communicate incidents involving guests and staff and actions taken
• Inspect premises (front, back and exterior) and address cleanliness, lighting, music, security, grooming, standards
• Represent and manage the ALL loyalty programme
• Prepare a bi-monthly newsletter
• Update information in profile notes & profiles +
• Supervise front office and lodge tasks
• Manage staff situations (attitude, grooming, conflict)
• Participate in Front Office and Concierge staff training
• Be trained in first aid

Qualifications:

• Graduate of a recognised hotel school or university within the last two years
• Minimum 1 year experience in the "Rooms" field
• Minimum 6 months supervisory experience
• Experience in a 4* or 5* hotel is an asset
• Fluent spoken and written French and English
• Valid driving licence in Switzerland
• Flexibility, adaptability and stress resistance
• Excellent communication skills
• Teamwork oriented
• Customer service oriented
• Attention to detail
• Organised
• Comfortable with presentations
• Leadership

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications submitted through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Accommodation possibility subject to availability
• 1 meal per working day (benefit in kind)
• Discounts at various local businesses
• Preferential rates within the Accor Group, at our sales points and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.

Integrity:
We build trust through mutual respect and authenticity.

Autonomy:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.